Customer Support Agent

Date:  Feb 16, 2021
Company:  bambora

Helsinki, FI, 00520

Customer Support Agent, Fixed term contract,
Finland (FI)  


About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Services & Solutions; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


Bambora is a rapidly growing organization and a leader in the payment industry. We have a global presence and we take pride in our mission to simplify payments for our customer, whether that is acquiring, instore, online or in-app solutions.


Currently we are looking for our next Customer Service Superstar to join our support team in Helsinki. Since Bambora is a Nordic company with global presence, working cross borders and functions are a big part of our everyday tasks.


Are you the one?

As a part of our Customer Experience organization, you will provide our customers with a top of the class support, helping them with technical challenges and guide them in financial solutions. We value a flexible and open-minded attitude, since you will face a large variety of questions from our customers every day. The customer support team is one of our main points of contact for our customers, so we are looking for you who have superior communication skills and a burning desire to help customers, as well as coworkers.

It is also essential that you are solution-oriented with a can-do attitude, and that you are able to see the bigger picture in the customer’s needs.  


Your main tasks will be

·       Find solutions on technical issues

·       Assist with ecommerce and instore settings

·       Guide customers in financial questions

·       Help with questions regarding invoicing and acquiring

·       Troubleshooting


We are looking for a self-starter whose key capabilities include

·       Excellent written communication

·       Outstanding communication skill on the phone

·       Incredibly service-minded

·       Great interest in technology

·       A natural team player; You enjoy working with different personalities

·       You are constantly looking for ways to improve and ways to work more efficiently


Qualifications required

·       Proven work experience where your superb service skills are demonstrated

·       Fluent Finnish speaker and excellent written skills



·       Knowledge in other Nordic languages - Swedish preffered

·       Technical, Communication or Financial oriented studies

·       Work experience within Customer Service



In your application, please include a story about your own experiences with customer service – it could be a service you have received as a customer or a service you provided yourself.


General info

Working hours: Monday – Friday, 09:00 – 17:00 

Training: 4-6 weeks of training with a well-designed and fun program 

Position: This is a fixed term postion for (at least): March  2021 - December 2021


Do you see yourself as our next Customer Service Superhero? 

Please send us your application and CV as soon as possible, as we are reviewing all applications consecutively.

We can´t wait to hear more about your passion and skills!