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Technical Support Agent

Date:  Feb 15, 2021
Company:  bambora
Location: 

Stockholm, SE, 111 20

Technical Support Agent, Permanent,
Sweden (SE)  

 

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Services & Solutions; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

 

The support team is one of the key functions within our organisation. As a technical support agent, you’ll be one of the main, and most important contact points for our merchants in need of support.

You love to help people, communicate, analyse, and troubleshoot.


The payment product we offer, and you’ll be supporting the clients with, is a fast, dynamic, complex, and powerful platform, with a vast number of integrations towards systems, payment methods and special setups. The complex and customisable nature of the system makes it technically demanding yet rewarding to be supporting.

 

JOB DESCRIPTION & RESPONSIBILITIES

  • Monitor ticket queues and alerts to resolve issues, receive and reply to support requests through helpdesk application
  • Provide timely response, meeting all defined service level agreements and ensuring resolution to all reported issues
  • Interact with Key Accounts by establishing business relationships with resources at the account
  • Create and update system support technical documentation
     

CHARACTERISTICS

  • Solution-driven with a strong analytical ability
  • Incredibly service minded with a great interest and understanding in technology
  • Customer focused
  • Love to communicate
  • Truly flexible; able to shift tasks and priorities in a big way at the drop of a hat
     

QUALIFICATIONS

  • Previous experience as a Technical Support Agent both onsite and remote
  • Strong customer service skills
  • Fluent in English and Swedish both written and spoken
     

MERITING

  • Interest in, or knowledge in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse or Git).
  • Previous experience of the payment industry


 

Please send us your job application and CV as soon as possible as we are reviewing all applications consecutively. We can’t wait to hear more about your passions and skills!