Site Reliability Engineer (Platform)

Date:  May 10, 2021
Company:  bambora

Victoria, CA, CA-BC V8T

At Bambora, a Worldline brand, we are on a mission to create the most customer-focused payments experience. Join our team in Victoria, BC, as a Site Reliability Engineer (Platform), where you will have the chance to join a team of talented individuals responsible for the reliability and availability, through automation of our payment services hybrid-cloud infrastructure.

What you will do:

  • You'll troubleshoot, respond to inquiries, and provide solutions to technical challenges.
  • Beyond the day-to-day, you'll improve user experience at Bambora by contributing to longer-term projects and documentation efforts.
  • In addition to ensuring 24/7 availability of the platform, your team is also responsible for empowering Bambora's product development teams. You'll provide them with the tools to continuously test, deploy, observe, and scale services in a PCI and SOC compliant environment.
  • You will optimize processes, streamline workflows, and enable Developers to push code live, all in the name of creating the most customer-focused payments experience.


Our team works within a hybrid model where you will belong to a community of other Engineers supporting our core infrastructure; however, you could also be embedded directly within a product development team. There will be plenty of opportunities to network, contain code, and have generally great ops-ortnities. And puns!


Who you are:


Don't check all the boxes below? That's okay! Bambora is committed to growth, development, and helping employees learn. Having an interest in continuously improving your skills and knowledge is key. It's all about a growth mindset!


From our perspective, to be successful as a Site Reliability Engineer (Platform) on our Oddly Human team you will have, or be on your way to developing and gaining:


  • Experience in the administration of Linux and/or Windows-based operating systems using automation tools and techniques. You may have had job titles such as DevOps Engineer or Systems Analyst in the past, or similar.
  • A degree or diploma in IT, Computer Science, or a related field, and/or related equivalent job experience. The ability to participate in 24/7 coverage on-call rotation (currently 1-week shifts - a must).
  • Experience monitoring and alerting of operating system resources and application services.
  • Familiarity with infrastructure as code using tools such as Ansible, Terraform, and Git, as well as Agile and DevOps principles and practices. You'll need to have dealt with outages, conflicting priorities, capacity planning in an efficient and collaborative way.
  • You'll be a true team player; someone who is able to maintain a calm demeanor when things get hectic (not gonna lie, they get hectic sometimes!).
  • You understand the past - you know that old technology still has a role, but that the future is here - for us that means automating everything and enabling our internal customers.
  • You will have prior experience with automation in IT operations or system administration or systems-focused software development.

It would be great if you had experience with:

  • One of the following: Bash, PowerShell, or Python.
  • Tools such as: Ansible, Terraform, Git, BitBucket
  • Working in a regulated environment, with audits (PCI, SOC).
  • Familiarity with relational databases such as SQL Server or PostgreSQL. Distributed system design and practices.
  • On-premise or co-located VMware deployment/administration.
  • Data Centre management including designing for failover and recovery. Networking in software and appliances (firewalls, routers, VPN).

Who we are: 

We are proud to come together as innovators, service engineers, financial advisors, marketers, and digital masters. We are champions of everyday commerce. We don’t wait for change, but rather see it as our mission to challenge: push the boundaries, redefine normal, and thereby achieve the extraordinary. 


The payment market is rapidly changing, and Bambora, a Worldline Brand is a part of that change. We are a payment company with a global presence and a mission to simplify payments for small and midsized merchants whether that business is in-store, online, or in-app. In November 2020, we became part of Worldline, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide. In North America, we are globally minded with a start-up atmosphere. You will experience this in your everyday life as a Worldliner. 


Please note: due to COVID-19 all Worldliners have the option of working remotely. We are currently in a phased return to the office, and employees are permitted, if they/their Manager desire, to return to work in the physical office. In the coming months, we will look to have more Worldliners return to the office as we adjust to our "new normal". This is not a permanent remote position.