Site Reliability Engineer (Platform)

Date:  Jan 13, 2021
Company:  bambora

Victoria, CA, CA-BC V8T

At Bambora, a Worldline brand, we are on a mission to create the most customer focused payments experience. Join our Oddly Human team in Victoria, BC, as a Site Reliability Engineer (Platform), where you will have the chance to join a team of talented individuals responsible for the reliability and availability, through automation of our payment services hybrid-cloud infrastructure.


What you will do:

  • You'll troubleshoot, respond to inquiries, and find solutions to technical challenges.
  • Beyond the day-to-day, you'll improve user experience at Bambora by contributing to longer term projects and documentation efforts.
  • In addition to ensuring 24/7 availability of the platform, your team is also responsible for empowering Bambora’s product development teams. You’ll provide them with the tools to continuously test, deploy, observe, and scale services in a PCI and SOC compliant environment.
  • You will optimize processes, streamline workflows, and enable Developers to push code live, all in the name of creating the most customer focused payments experience.

Our team works with in a hybrid model where you will belong to a community of other Engineers supporting our core infrastructure; however, you could also be embedded directly within a product development team. There will be plenty of opportunities to network, contain code, and have generally great ops-ortnities. And puns!


Who you are:

Don't check all the boxes below? That's okay! Bambora is committed to growth, development, and helping employees learn. Having an interest in continuously improving your skills and knowledge is key. It's all about a growth mindset!

From our perspective, to be successful as a Site Reliability Engineer (Platform) on our Oddly Human team you will have, or be on your way to developing and gaining:

  • Experience in the administration of Linux and/or Windows-based operating systems using automation tools and techniques.
  • You may have had job titles such as DevOps Engineer or Systems Analyst in the past, or similar.
  • A degree or diploma in IT, Computer Science, or a related field, and/or related equivalent job experience.
  • The ability to participate in 24/7 coverage on-call rotation (currently 1-week shifts – a must).
  • Experience monitoring and alerting of operating system resources and application services.
  • Familiarity with infrastructure as code using tools such as Ansible, Terraform, and Git, as well as Agile and DevOps principles and practices.
  • You’ll need to have dealt with outages, conflicting priorities, capacity planning in an efficient and collaborative way.  
  • You’ll be a true team player; someone who is able to maintain a calm demeanour when things get hectic (not gunna lie, they get hectic sometimes!).
  • You understand the past – you know that old technology still has a role, but that the future is here – for us that means automating everything and enabling our internal customers.  
  • You will have prior experience with automation in IT operations or system administration, or systems-focused software development. 

It would be great if you had experience with:

  • One of the following: Bash, PowerShell or Python.
  • Working in a regulated environment, with audits (PCI, SOC).
  • Administration of relational databases such as SQL Server or PostgreSQL.
  • Distributed system design and practices.
  • On-premise or co-located virtualization with VMware.
  • Data Centre management including designing for failover and recovery.
  • Networking in software and appliances (firewalls, routers, VPN).
  • Network attached storage.


Who we are:

Bambora is a global payments company that is dedicated to making payments easier, both for businesses and consumers. Founded in 2015, Bambora has challenged the payment industry by offering businesses everything they need to accept payment online, in one package with transparent pricing.

Today, Bambora helps over 125,000 merchants in 65 different countries accept payments, and 3,000 new merchants join every month. Bambora handles transactions worth 80 billion CAD annually. We joined the Ingenico Group in 2017, and have since joined Worldline in 2020. We are now part of the third largest payments company in the world! 

Life in the Zoo:

Welcome to our Zoo! It’s so nice to meet you. We boast an award-winning culture, with a strong set of internal values; but it’s humility and curiosity that guide our everyday interactions.

As a Bamborian you’ll experience:

An innovative employer funded approach to health and wellness through our benefits provider, League. We want our Bamborians to associate work with wellness. To make that happen we offer a Health Spending Account, Lifestyle Spending Account, dental and prescription coverage, RSP contributions matched by Bambora, life insurance, and free wellness events throughout the year.

The Zoo is a place where you can be you at work and out in the world – Be Bold! Flexible work hours. Sick time. Top-up for Parental Leave. You get the gist. We got you.

We believe at Bambora that if you take the time just to Be, you’ll be an even better Bamborian.

Please note: due to COVID-19 all Bamborians have the option of working remotely. We are currently in a phased return to the office, and employees are permitted, if they/their Manager desire, to return to working in the physical office. In the coming months we will look to have more Bamborians return to the office as we adjust to our "new normal". This is not a permanently remote position.