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Senior Product Manager

Date:  Jul 23, 2021
Company:  bambora
Location: 

Victoria, CA, CA-BC V8T

Worldline 

North America
 

Worldline, is on a mission to shape ‘the most customer focused payments experience’. Join our team in Victoria, BC, as a Senior Product Manager to drive our payment product stategy forward!

Worldline is expanding in North America and we are looking for a Senior Product Manager to drive our payment product strategy forward. You will be responsible for the complete product lifecycle for our online payment products.  In this role you will work with leading payments professionals, technology vendors, merchants, and high-profile clients.  You will draw from Worldline’s deep expertise in payments technology, business processes and risk management to shape the future of the payments industry.    

 

Key Accountabilities 

  • Own Worldline’s payment product suite from top to bottom, communicating your product vision in light of your deep and current industry and competitor knowledge. 

  • As voice of the customer, work with merchants, partners, and industry sources to identify market opportunities to innovate and disrupt in the dynamics payments industry. 

  • Develop and validate new roadmap ideas and business cases for the digital payments ecosystem, and present these concepts for approval to the Executive. 

  • Ensure that product features align with market requirements across related products and channels. 

  • Work closely with the Project Managers and Development Teams to build and ship minimum viable products (MVP) in an agile environment.  

  • Own the launch by bringing together the cross-functional team to identify and action business readiness including Marketing, Sales, Risk, Tech Ops, Finance, and Support. 

  • Build, communicate, and continuously prioritize the product roadmap, aligning with local and global product teams. 

  • Make your mark in the industry with thought leadership representing Worldline including panels, blogs, media interviews and analyst calls. 

  • Provide regular status report and presentations to the Executive on assigned products and initiatives. 

  • Act as the subject matter expert on customer needs and product requirements. Perform market analysis (market research, customer needs assessment and competitive analysis) to develop deep understanding of customers and their needs.  

  • Product definition: Perform all required quantitative analysis including customer satisfaction, market share, sales trends, pricing and profitability, and win/loss analysis.  

  • Product Performance - KPIs: Monitor and report on performance of products, recommending corrective action where needed. 

  • Marketing and Sales support: As the product champion, perform internal and customer facing product promotion. This includes working closely with marketing to contribute to, or create, marketing materials and engaging with customer facing organizations to position the product effectively to improve sales effectiveness and drive revenue.  

 

Knowledge, Skills & Abilitie 

  • Must be a strong team player willing to collaborate with others and take initiative in a fast paced and dynamic environment. 

  • A history of bringing innovative products to market and owning the launch. 

  • A strong working knowledge of best in class product management process, lean methodology, and agile development. 

  • Strong verbal, written, and presentation communication skills to effectively deliver business case presentations, sales training, and requirements artifacts.  

  • Exceptional organization skills to manage numerous competition priorities and ability to identify urgent and important to keep pace in an agile environment. 

  • Ability to communicate with executives, senior banking partners, small to medium sized businesses, and technical audiences in the payments ecosystem. 

  • A history of being customer-focused and absolutely comfortable engaging customers and channel partners as needed to capture and fully define requirements and market opportunities. 

  • Working knowledge of the payments industry and the end to end value chain. 

  • Working knowledge of credit risk and payments risk is an asset. 

  • A passion for payments, ecommerce and finding the right solution! 

  • Ability to think outside the box and be highly creative. 

  • Excellent verbal, written and presentation skills. Demonstrated ability to communicate effectively and persuasively to both technical and non-technical audiences at all levels internally and externally. 

  • Strong leadership capabilities. 

  • A desire to mentor more junior product staff 

  • Demonstrated effectiveness in consensus building, time management, issue escalation, planning, organizing, and project management. 

  

Qualifications 

  • 5+ years relevant experience, including knowledge of payments industry 

  • 10+ years of experience working within a product team 

  • University degree in Business or Computer Science  

 

 

Who we are: 

We are proud to come together as innovators, service engineers, financial advisors, marketers, and digital masters. We are champions of everyday commerce. We don’t wait for change, but rather see it as our mission to challenge: push the boundaries, redefine normal, and thereby achieve the extraordinary. 

 

The payment market is rapidly changing, and Bambora, a Worldline Brand is a part of that change. We are a payment company with global presence and a mission to simplify payments for small and midsized merchants whether that business is instore, online or in-app. In November 2020, we became part of Worldline, one of the world's largest payment companies, which provides increased opportunities for us to simplify payments and help customers grow worldwide. In North America we are globally minded with a start-up atmosphere. You will experience this in your every-day life as a Worldliner.