Android Development Support Engineer

CONTEXT :

Ingenico is the global leader in payments acceptance solutions. Our world-class terminals, solutions and services enable the global ecosystem in the new world of payments acceptance. We are the trusted technology partner to 1,000+ banks, acquirers, ISVs, payment aggregators and fintech customers and we deploy 40 million POS terminals around the world for retailers ranging from small merchants to some of the best-known global brands.

SCOPE :

As an Android Development Support Engineer you will support our customers and 3rd party organizations integrating Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low level applications that control and manage API’s and payment applications.

KEY RESPONSIBILITIES :

• Meet the Service Level Agreement put in place with the customer,
• Investigate technical issues reported by customers/integrators
• Log and track the progress of each issue ensuring excellent communications with the customer
• Work closely with regional and central Ingenico R&D to offer quick resolutions
• Lead customer support calls and meetings on technical issues and discussions
• Be competent at loading Ingenico terminals with software packages and key injection processes
• Occasional customer site visits to support and participate in technical investigations
• Support pre-sales and development opportunities as well as post-sales and customization activities
• Manage workload and multiple activities by effectively balancing priorities and setting client expectations
• Deliver work tasks on time and to a consistently high standard
• Demonstrate creative and dynamic approach to problem solving

SKILLS/COMPETENCY SPECIFICATION

Technical skills :

• Junior level software development Mobile environment,
• Knowledge or interest on Android Tools / ADB / Java or Kotlin
• Knowledge of Payment applications
• Requirement analysis and workload estimates.

Other important skills :

• Problem solver mindset
• Development management tools.

Behavior skills:

• Interest in technology and keeping up to date on tools and practices
• Good communication towards team, project managers.

Languages:

• Able to communicate in English and French.

Education Qualifications / Experience Requirements:

• 2 to 5 years experience
• Bachelor or master’s degree in Computer Science, Information Technology or Computer Engineering.

Based in Valence

REASONS TO JOIN US !

You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).

Ingenico is proud to be an equal opportunity employer. We do not discriminate on the basis of religion, color, ancestry, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, disability status or other legally applicable protected characteristics.