Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, the company is servicing the needs of millions of consumers everyday. Through our advanced integrated solutions and network of partnerships, we simplify the world of payments and bring value added services to move commerce forward.

We have an exciting opportunity to join our team. You will be part of a dynamic and innovative culture where new ideas are encouraged and collaboration is key.

Seeking a passionate IT and Level 2 Contact Centre Operator to join within our contact centre as part of the  team to support AMPOL IT Retail Help desk. We are based in Melbourne Preston.

Responsibilities

• Permanent role based in Preston with possible WFH options post training.
• Providing frontline IT support in Level 1 and Level 2 incidents as part of a 24/7/365 day environment in multiple mediums. (Digital, Phone, Chat)
• Incident management and support requests in regards to the Ampol retail environment. (ITIL)

• Share job knowledge support and manage KB articles
• Handle POS Installations and Upgrades
• Windows support, configuration and maintenance
• Configure and coordinate changes on POS System after pumps are repaired
• 3rd party Technician management when required
• Eftpos Terminal support
• On call rotation (allowance provided)
• Project work with client when required
• Escalating incidents to Level 3

What we are looking for (max 8 bullet points)

• Minimum of 1 years' experience working in a team in a Service Desk support environment
• Intermediate Excel skills (Data analysis, pivot tables, reports)
• Intermediate to advanced knowledge of XML, (ability to understand and determine root cause)
• Knowledge of working within an IT Service Management tool i.e. ServiceNow (SNOW) or BMC Remedy an advantage
• Technically minded with a working understanding of XML, SQL, Batch, VBScript and MS Windows registry, Network hardware and Network protocols an advantage.

• General IT skills

• Good analytical skills and able to make sense of complex and logical problems quickly

• Team based focus

We offer:

• Hybrid working
• Corporate discounts & recognition
• Birthday leave
• Paid primary caregiver parental leave (including fertility leave, adoption leave, foster carer/guardian leave, & grandparent leave)
• Public holiday swapping
• Flu vaccinations
• Office fruit box
• Social club
• Employee Assistance Program
• Salary continuance and life insurance
• Learning & development opportunities

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn