Commercial Transformation Manager

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Job Summary

The Commercial Transformation Manager will be responsible for identifying and leading commercial transformation initiatives across the company’s global commercial operations in collaboration global commercial team. The objective is to create more value for our customers and drive revenue growth through improving our global commercial operations. The role will help solidify Ingenico’s leading position in the global payment acceptance market and accelerating the transition toward software and cloud-based services. The ideal candidate will have a solid consulting toolbox, industry experience with successful transformation track-record and strong change-management and interpersonal skills.

Key Responsibilities

• • Identify and lead execution of commercial transformation initiatives either independently or jointly with global commercial transformation lead (e.g. Commercial target operating model (TOM), GTM optimization, Sales effectiveness optimization, global sales campaigns, Sales incentive design, Account managers assessment and development,…)
  • Leverage data analytics and key insights to make informed recommendations and measure the impact of transformation initiatives
  • Lead cross-functional teams aligning with key stakeholders and gaining buy-in at all levels of the organization to create change and embed initiatives in the global organization
  • Implement best-in-class practices to increase operational efficiency, improve customer experience, and drive revenue growth.
  • Collaborate closely with global commercial organization and leadership team to communicate goals, progress, and results.

Qualifications

• Experience
  • Background in management consulting or similar industry roles focused on transformation
  • Proven track record of delivering large-scale commercial transformation projects in technology, payments, or software sectors
  • Experience in working in international matrix organizations
  • Experience in commercial roles / sales is highly desirable

Skills and Competencies

• Customer-Centric Approach:
  • Deep understanding of customer needs and commitment to delivering an exceptional customer experience
• Strategic Thinking with action focus:
  • Expertise in analysing complex problems, assessing business opportunities, and devising strategic plans
  • Ability to interpret market and performance data to drive actionable insights
• Analytical and structured problem solving
  • Ability to drive clear actionable conclusions based on robust numerical analytics
  • Strong problem solving skills to break down complex problems
• Structured and dependable
  • Structured approach to planning across multiple deliverables
  • Strong delivery skills respecting deadlines and escalating issues in a timely manner for joint resolution
• Project Management:
  • Strong project management skills with experience leading cross-functional teams through transformational projects
  • Ability to collaborate globally across cultures
• Collaboration, Communication & Influence:
  • Collaborative mindset that can work across seniorities, cultures and backgrounds
  • Ability present complex concepts clearly to all levels of the organization
  • Ability to influence and inspire stakeholders to gain buy-in and drive organizational change.

What the role offers

• Learning and development opportunities through driving impact in a fast paced transformational PE owned environment
• Becoming a part of a team that values close collaboration, believes in continues feedback (up and down) and that values having fun while delivering impact
• Working in a global environment on topics that move the needle for Ingenico’s global commercial transformation

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it's like working inside Ingenico, follow us on LinkedIn