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Customer Service Agent

Date:  Jul 12, 2021
Company:  bambora
Location: 

Halmstad, SE, 302 38

Customer Service Agent, Fixed term contract,
Sweden (SE)  

 

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Services & Solutions; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

 

Bambora is a rapidly expanding organization and leader in the Payments Industry. We are currently seeking a Customer Service Agent to join our Customer Support team in Halmstad, consisting of twenty-four support agents. We are centrally located in Halmstad in a new fresh office. Our Customer Support function consists of four teams based in Sweden, Denmark, Norway and Finland

 

Are you the one?
The Customer Support team is one of the main contacts for our customers, so we are looking for you who have superior communication skills and a burning desire to help customers as well as coworkers. Of course, delivering excellent Customer Service is your passion!
With your excellent communication skills, you are able to combine friendliness and professionalism. On the phone you are smiling and helpful no matter the question. When you are replying to an email you are making the customer feel welcome and you are thinking one step ahead - providing the customer with detailed information.
You will provide our customers with top class support, helping them with technical challenges and guide them in financial solutions. At Bambora you must be flexible and open-minded, since you will face a large variety of questions from our customers every day.
As a Customer Service Agent it's important that you have superior listening skills to ensure you're able to identify the customer’s needs and don't miss important details.
It's essential that you have a solution-oriented mind-set and can see the bigger picture in the customer’s needs.

 

Your main tasks will be:

  • Find solutions on technical issues
  • Assist with new settings for the terminals
  • Guide customers through installations and functions
  • Help out with invoice questions and acquiring reports
  • Troubleshooting

 
We are looking for a self-starter whose key capabilities include:

  • Excellent writing skills
  • On the phone your communication skills are outstanding 
  • Incredibly service minded 
  • Great interest and understanding in technology
  • A natural team player; you enjoy working with different types of personalities 
  • Truly flexible; able to instantly shift tasks and priorities
  • You're constantly looking for ways to make things work more efficiently

 
Qualifications required

  • Proven work experience where your superb service skills are demonstrated
  • Fluent speaker in Swedish with great understanding in English

 
Meriting

  • Knowledge in Norwegian, Danish and/or other languages
  • Technical oriented studies
  • University studies in Communications
  • Previous experience in a Customer Service role

 
Application
In your application please tell us a story about your own experiences with customer service - it could be a service you have received as a customer or a service you have provided yourself.  
 

Info
The first 5-6 weeks of employment will be an introduction and learning period where you, together with a mentor, will learn the ropes so you feel confident and secure in your role and can provide fantastic service to our customers. 
The position is a fixed term contract until December 31st 2021 with the posibility of prolongation. Please send us your job application and CV as soon as possible, as we are reviewing all applications consecutively.
 

We can’t wait to hear more about your passions and skills!

 

 

About Bambora 

Bambora is a global payments company that is dedicated to making payments easier, both for businesses and consumers. Founded in 2015, Bambora has challenged the payment industry by offering merchants everything they need to accept payment, either in-store or online, in one package with transparent pricing.

Today, Bambora helps over 125 000 merchants in 65 different countries accept payments, and 3 000 new merchants join every month. Bambora handles transactions worth 55 billion euros annually, and since 2017, Bambora is part of Ingenico Group, one of the world’s largest payment companies. Since November 2020, Bambora and Ingenico Group is part of Worldline – the #1 payment company in Europe.