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Technical Integration Specialist

Date:  Feb 15, 2021
Company:  bambora
Location: 

Stockholm, SE, 111 20

Technical Integration Specialist, Permanent,
Sweden (SE)  

 

About Worldline
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Services & Solutions; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

 

Our Technical integration specialist are working in the onboarding/merchant integration team, supporting and project managing the customers and platform providers integrating our payment platform.

 

The payment product we offer, and you’ll be supporting the clients with, is a fast, dynamic, complex, and powerful platform, with a vast number of integrations towards systems, payment methods and special setups. The complex and customisable nature of the system makes it technically demanding yet rewarding to be supporting.

 

Job description & Responsibilities

  • Project manage and support merchants and platforms integrating our merchant payment platform
  • Supporting sales with technical introdution calls with new merchants
  • Troubleshoot any issues the merchants or platforms integrating have while integrating
  • Communicate with customers, platform providers and stakeholders
  • Monitor ticket queues and alerts to resolve issues, receive and reply to support requests through helpdesk application
  • Interact with Key Accounts by establishing business relationships with resources at the account
  • Create and update technical documentation and integration guides
     

Characteristics

  • Solution-driven with a strong analytical ability
  • Incredibly service minded with a great interest and understanding in technology
  • Customer focused
  • Team player – We’re a small team working from different places, communication and team spirit is crucial
  • Love to communicate
  • Truly flexible; able to shift tasks and priorities in a big way at the drop of a hat
     

Qualifications

  • Previous experience as a Technical Support Agent both onsite and/or remote
  • Understanding APIs and high-level system architecture, how servers/clients communicate.
  • Strong customer service skills
  • Fluent in English and Swedish both written and spoken
     

Meriting

  • Knowledge in CSS, HTML, Postman or similar.
  • Interest in, or knowledge in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse or Git).
  • Previous experience of the payment industry and/or technical support tasks

 

Please send us your job application and CV as soon as possible as we are reviewing all applications consecutively. We can’t wait to hear more about your passions and skills!