Global Go-to-Market Client Solutions Manager

WELCOME TO INGENICO  

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

Ingenico is the trusted partner of financial institutions, retail chains and small merchants alike, supplying them with simple and reliable payments solutions. Ingenico covers estate management, security, digitalized merchant experiences and compliancy. We strive to ‘Make Possible’, be the leaders in what we do, and are committed to payments, optimism, innovation, engineering DNA and focus on the future. Our focus is on innovation, agility, value, and resilience. As a part of this growing industry, we aim to grow in our offerings with Android, Cloud, PPaaS and TaaS.

This position will be responsible for identifying customer needs, prioritizing features, guiding the work through the development programs, and managing roadmap execution for our key accounts. It is also the global go-to-market point of contact for Ingenico suite of products and features and will enhance client relationships, ensuring a seamless, positive product journey for our clients. In this role, you will work closely with internal teams, including Sales, Customer Success, GTM teams, and Global Product Management, to align product offerings with client needs, improve engagement, and drive retention.

 WHAT YOU’LL DO

The main duties and responsibility of this role are to provide solutions and support to clients for all product platforms/services we are providing, which include but are not limited to the following:

• Develop and execute a product strategy that prioritizes client engagement (voice of, satisfaction, and retention from a global view.
• Own the specific customer product roadmap and ensure timely delivery of client-focused features and product updates.
• Develop and implement initiatives to drive deeper engagement with key clients, ensuring they derive maximum value from the product.
• Advocate for clients within the organization, ensuring their needs and feedback are considered during the product development lifecycle.
• Lead regular client roadmap meetings, presentations, and demos to ensure that clients are engaged and informed about product updates and new features.
• Voice of the Customer enthusiast, leveraging customer feedback to identify opportunities for product improvements and new features that enhance the customer needs.
• Work closely with internal stakeholders to align product development roadmaps with client expectations and business objectives.
• Collaborate with sales teams to understand client pain points, requirements, and opportunities for product solutions.
• Responsible for communications on product updates and issues to the team so customer expectations can be managed successfully.
• Work closely with Global GTM Launch team, who are responsible for the launch, sales enablement deliverables to ensure they fit sales needs.
• Help drive M360 product roadmap prioritization and client migrations.
• Provide detailed migration and/or implementation plans for proposed solutions including scope and milestone planning by understanding all related client integration and requirements, consulting with engineers, architects, and other professional services personnel.
• Help create practical demonstrations and deliver impactful PoCs of proposed solutions and present them to prospect customers.

COMPETENCIES

• Experience in the technology, service & solutions ecosystem.
• Data-Driven Decision Making: Strong analytical skills and a data-driven mindset are crucial for identifying and prioritizing enhancements to product portfolio.
• Global payment industry knowledge.
• Keen to work in a fast-paced organization.
• Experience working with other countries.
• Strategic Implementation: Capability to establish and manage KPIs for product portfolio, adapting the customer roadmap to align with strategic organizational goal.
• Software & Hardware Product and Program Management.
• Collaborative Leadership: Comfortable working in a matrixed environment, able to communicate effectively with multiple stakeholders, and understanding diverse perspectives to deliver optimized solutions, specifically Marketing, Professional Services and Pre-sales.

ABOUT YOUR SKILLS

• Bachelor’s degree in related field.
• Ideally close to 10 years of industry and management experience.
• Demonstrable experience of delivering projects in a technology, services & solutions environment.
• Demonstrable experience of setting and managing stakeholders (all levels of seniority) expectation and satisfaction effectively internal as well as external (clients).
• Be self-supportive with a high degree of initiative & enthusiasm, requiring minimal management.
• Demonstrate ability to analyze & present business case requirements, project goals & progress at a strategic level.
• Excellent organizational skills and attention to details.
• Ability to interact with key stakeholders and team members with tact diplomacy and poise.
• Promote quality through continuous performance improvement
• Use of good judgment and good interpersonal communication skills.
• Well-developed analytical and problem-solving skills.
• Works harmoniously and effectively with others as part of a team.
• A self-starter who desires to show ownership and commitment to the job
• Exercises confidentiality and discretion.
• Demonstrate ability to manage and deliver in a multi-project environment.
• This position will involve national and international travel, overnight stays and out of hours working.

BEHAVIOR SKILLS

• Autonomous person, can-do attitude, use to deliver on objectives, problem solver.
• Responsible and engaged with the company, engaged to promote Ingenico as a customer centric company.
• Collaborative and sharing attitude, open-minded, global mindset and respectful
• Strong interest in technology, Innovation, ideally having worked in Innovation & technology ecosystem previously.
• Experience in international companies and remote management.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.