Operation Manger "Terminal as a Service"

 Operation Manger "Terminal as a Service", Regular contract,
United States (US)  

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. 

JOB PURPOSE/MISSION:

This role is responsible for building up and leading all strategic and operational aspects of a new initiative, Terminal as a Service subscription model (TaaS). The responsibilities include but are not limited to managing internal and outsourced technical teams, designing and executing on a delivery and asset management process that will ensure excellent customer experience.

Key Responsibilities:

• Creating new processes to ensure the proper flow of TaaS Operations with all areas involved in Warehouse (customization, repair, logistics, warehouse, call center)
• Strategic and operational management of Operations of Services (own and outsourced)
• Coordinate the implementation of operational processes and procedures
• Advanced stock planning and control
• Plan and scale the structure of advanced replacement and deployment
• Coordinate the performance of operational indicators (KPI’s) of TaaS operation
• Monitoring the performance and services quality of all the internal and outsourced teams
• Coordinate and ensure delivery of the contracted activities by Ingenico
• Validate customers and suppliers billing, based on services performe.
• Negotiation and contact suppliers, in order to explain / understand their demands, needs and abilities.
• Management and interface with internal suppliers (Logistics, Laboratory, Audit, IT, Infrastructure, HR, Legal, Finances, etc.) seeking ways to optimize processes by increasing the quality of service and cost reduction
• Provide cost information and deadlines for assembling commercial proposals and contracts construction

Key Performance Objectives/Indicators:

• Design and execution of operational plan, including team building
• Customer SLAs
• Billing accuracy
• Costs accuracy

Competency/Skill Requirements

• Experience with logistical execution of Hardware as a Service operations
• Experience with same day deployment
• Lead cross-functional teams in complex activities
• Process development
• Inventory management
• Negotiation skills and meetings conducting with Customers and Suppliers

Behaviour skills:

• Supervising large operations team
• Evaluation of individual performance and habitual feedback process with the team
• Strong problem-solving skill
• Critical analysis of processes and indicators
• Proactivity, dynamism, and result orientation
• Negotiation skills
• Focus on quality of delivery of services and activities
• Resilience

Education Qualifications / Experience Requirements:

• Graduated in Technology area (Engineering, Telecommunications, etc.)
• Experience in managing warehouse operations
• Experience in the creation and management of processes and KPI’s for operations activities in warehouse
• Experience in managing teams with focus on results and client
• Experience in managing processes ensuring the final quality of the product / service delivered
• Experience in negotiating with suppliers / customers
• Experience in the application of new demands and technological / cultural changes

Computer/IT Skills:

• Advanced Office
• General knowledge on IT and its interfaces
• SAP supply / logistics
• Sales Force
• Field Services Management System would be a differential

Management Ability:

• Ability to manage multiple tasks / projects in parallel
• Coordinate the disclosure of information and training to all teams of his responsibility
• Identify training needs of staff, in accordance with the needs of the area
• Structuring and distribution of tasks between team members
• Selection of employees reporting directly and active support in the selection of all leadership into the area
• Capacity development of cross-functional teams
• Team production tracking and evaluation

Languages:

• English
• Spanish (desired) 

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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