Warehouse Operations Supervisor 1

Date:  Mar 11, 2023

Alpharetta, US, 30005

 Warehouse Operations Supervisor 1Regular contract,
United States (US)  


Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  



Within the… department which mission is to…

You will report to… and will have for mission to…

Title:                      Customization Center Supervisor

Reports to:         Customization Manager



Supervise/manage the people and processes at the Shiloh facility who are involved with the customization of products to meet quality, cost and on time delivery goals


Essential Functions/ Responsibilities:

  • Supervises/manage staffing to meet committed ship dates to customers
  • Supervise/manage equipment resources to maximize capacity
  • Work with Operations planners and management to provide committed ship dates
  • Meet goals and objectives of on time delivery, productivity and cost
  • Adjust distribution center temporary manpower to minimize cost
  • Supervise/manage distribution center labor to improve efficiency
  • Provide support to the special projects distribution
  • Work with Process Engineering to improve processes
  • Enforce all Human Resources policies and procedures
  • Work with temp agencies to provide a flexible and trained workforce
  • Work with Quality department to ensure employees are following quality processes
  • Enforce Quality Corrective Action request            
  • Provide daily reports on output at key process steps
  • Review and approve expense request for the distribution center
  • Any other tasks as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies / Skills Requirements:

  • Knowledge of SAP is a plus
  • Proficient in Excel and Word

Supervisory Responsibility:
This position is directly responsible for supervising exempt, non-exempt, warehouse hourly employees and temp agency employees


Required Education/Experience Requirements:

  • Bachelor’s Degree in Business Administration, or related degree in Operation field or equivalent combination of education and experience
  • Minimum of 5 or more years managing a production or distribution center with a large temp workforce
  • Work with distribution on an electronic product that requires customization is plus but not required

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee must be able to remain in a stationary position throughout 75% of the day.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.  This position requires the constant operation of a computer and other office productivity machinery, such as a calculator; copy machine, and computer printer.  The person in this position frequently communicates with both internal and external clients.  Needs to be able to walk to various areas of the building and be able to bend at waist and knees to access and maintain employee files.  Lifting, bending and stooping is required


Work Environment:

This job operates in a professional office environment and a warehouse setting.




AAP/EEO Statement:
Ingenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.


Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta