Manufacturing Quality Engineer

Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.

We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.

JOB PURPOSE/MISSION:

Within Operations Quality department and supporting Manufacturing Quality Manager, to ensure the manufacturing processes and products produced meet the established quality standards and customer requirements. This includes identifying and analyzing quality problems, developing and implementing solutions, and continuously improving processes and products to meet or exceed customer expectations.

Role & Objectives :

• Monitoring and sustain the EMS manufacturing performance standards thought regular manufacturing KPIs management as FPY, OBA, PSA and WIP Bone Pile.
• Execute anuual process audit to ensure EMS manufacturing procedures such as FMEA/PCP , work instruction, visual aids…etc…) are complied with Ingenico product requirements, product certifications, safety and local regulations.
• In cooperation with project Team in France to manage concession with EMS to ensure smooth production without downline situation or shipment delay.
• Involvement of daily manufacturing line quality problem solving to ensure smooth production & acheive productivity.
• Responsibility on customer complaints (INGENICO regions or end customers) by participating with EMS to perform non-conformance investigations and provide 8D reports.
• Involvement of new product introduction (NPI) following IQP phase requirement.
• Execute cross site quality alert and best practice sharing by other EMS to EMS.
• In cooperation with SQE & Supply Chain Team to manage RMA & RUM (Ramp Up Monitoring) process at EMS.
• Supporting tand maintaining quality certifications and accreditations, such as CSA, TQM and etc.
• Continual Improvement: Developing and implementing continual improvement processes to maintain and enhance product quality.
• Collaborating with cross-functional teams: Such as design, production, and quality assurance to ensure that all products meet the required quality standards, and to identify areas for improvement.
• Analyzing production data and trends : To identify opportunities for process improvements, and make recommendations to improve product quality and reduce defects.

Main collaboration and relationship:

Transversal role collaborating with :

• EMS engineering team.
• Program Quality and project team members
• Supplier Quality team members
• Operations (Industrialization, Purchasing, Supply Chain, Distribution)

Key Performance Objectives/Indicators:

• Manufacturing KPI: FPY , OBA, PSA
• Manufacturing annual process audit
• Manufacturing periodic certification audit
• Manufacturing RMA, RUM, CSQA.
• Customers Claims/ Satisfaction

Competency/Skill Requirements

• Electronic - Computer Science Industry
• Industry management
• Methodic, structured and organized
• Data Analysis skills
• Leadership skills
• Technical knowledge (SPC, Manufacturing Process, Lean manufacturing, other quality improvement methodologies)

Behaviour skills :

• Teamwork and leadership
• Planning and Organizing
• Interpersonal Skills
• Ability to multitask.
• Proactive and reactive
• Attention to details
• Analytical skills
• Communication skills
• Strong work ethic
• Continious improvement mindset
• Sense of urgency
• Collaboration

Languages:

• English
• Thai
• Chinese (Not mandatory)

Education Qualifications / Experience Requirements:

• Min 3-5 years of experience in Quality Management/ Manufacturing processes/ Project Management.
• Basic Lean principle and methodologies as PDCA, 8D Problem Solving, Kaizen, Mistake proofing, DMAIC ...etc…
• Knowledge of quality tools as FMEA/PCP (Process Control Plan), SPC, Work Instruction, 8D, 5 Why …etc…
• Root cause analysis skills and with robust corrective action understanding for problem solving.
• Basic SMT background (Surface Mount Technology).
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Strong attention to detail and commitment to provide quailty work

Computer/IT Skills:

• SAP/ Power BI/ MS Project
• Excel
• Power Point
• Words

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn