Manufacturing Quality Engineer

From the bustling streets of Tokyo, to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies and more! Innovation is the heart of our culture and fuels our drive to shape the future of commerce. We're sparking change and crafting cutting-edge solutions for a global audience. At Ingenico, we stand for trust, sustainability, and empowering and developing our employees.

Whether you're skilled in software development, product management, sales, or finance for example, we invite you to join our teams. If you're eager to leave your imprint on the fintech world, we're committed to helping you make it happen.

JOB PURPOSE/MISSION:

Within Operation Quality department and supporting Manufacturing Quality Manager at EMS site, to ensure the manufacturing processes and products produced meet the established quality standards and customer requirements. This includes identifying and analyzing quality problems, developing and implementing solutions, and continuously improving processes and products to meet or exceed customer expectations.

• Role & Objectives
• Monitoring and sustain the EMS manufacturing performance standards thought regular manufacturing KPIs management as FPY, OBA, PSA and WIP Bone Pile.
• Execute anuual process audit to ensure EMS manufacturing procedures such as FMEA/PCP , work instruction, visual aids…etc…) are complied with Ingenico product requirements, product certifications, safety and local regulations.
• In cooperation with project Team in France to manage concession with EMS to ensure smooth production without downline situation or shipment delay.
• Involvement of daily manufacturing line quality problem solving to ensure smooth production & acheive productivity.
• Responsibility on customer complaints (INGENICO regions or end customers) by participating with EMS to perform non-conformance investigations and provide 8D reports.
• Involvement of new product introduction (NPI) following IQP phase requirement.
• Execute cross site quality alert and best practice sharing by other EMS to EMS.
• In cooperation with SQE & Supply Chain Team to manage RMA & RUM (Ramp Up Monitoring) process at EMS.
• Managing and maintaining quality certifications and accreditations, such as CSA, TQM and etc.
• Continual Improvement: Developing and implementing continual improvement processes to maintain and enhance product quality.
• Collaborating with cross-functional teams: Such as design, production, and quality assurance to ensure that all products meet the required quality standards, and to identify areas for improvement.
• Analyzing production data and trends : To identify opportunities for process improvements, and make recommendations to improve product quality and reduce defects.

Transversal role collaborating with :

• EMS engineering team.
• Program Quality and project team members
• Supplier Quality team members
• Operations (Industrialization, Purchasing, Supply Chain, Distribution)

Key Performance Objectives/Indicators:

• Manufacturing KPI: FPY , OBA, PSA
• Manufacturing annual process audit
• Manufacturing periodic certification audit
• Manufacturing RMA, RUM, CSQA.
• Customers Claims/ Satisfaction

Competency/Skill Requirements

• Electronic - Computer Science Industry
• Industry management
• Methodic, structured and organized
• Data Analysis skills
• Leadership skills
• Technical knowledge (SPC, Manufacturing Process, Lean manufacturing, other quality improvement methodologies)

Behaviour skills :

• Teamwork and leadership
• Planning and Organizing
• Interpersonal Skills
• Ability to multitask.
• Proactive and reactive
• Attention to details
• Analytical skills
• Communication skills
• Strong work ethic
• Continious improvement mindset
• Sense of urgency
• Collaboration

Languages:

• English
• Thai
• Chinese (Not mandatory)

Education Qualifications / Experience Requirements:

• Min 3-5 years of experience in Quality Management/ Manufacturing processes/ Project Management.
• Basic Lean principle and methodologies as PDCA, 8D Problem Solving, Kaizen, Mistake proofing, DMAIC ...etc…
• Knowledge of quality tools as FMEA/PCP (Process Control Plan), SPC, Work Instruction, 8D, 5 Why …etc…
• Root cause analysis skills and with robust corrective action understanding for problem solving.
• Basic SMT background (Surface Mount Technology).
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Strong attention to detail and commitment to provide quailty work

Computer/IT Skills:

• SAP/ Power BI/ MS Project
• Excel
• Power Point

Management Ability:

• Teamwork
• Ability to react promptly.
• EMS management background is prefer.
• Problem solving skills
• Communication effectively with different stakeholders
• Project management timeline
• Strategic thinking ​​​​​​​

More reasons to joinus:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, our values are Trust, Innovation and Care.

At Ingenico our top priority is to engage, encourage and develop you to help you improve your potential.

In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Ingenico. Not only do they represent the Heart and Face of our company, they are also key players in our success.

Ingenico is proud to be an equal opportunity employer. We do not discriminate on the basis of religion, color, ancestry, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, disability status or other legally applicable protected characteristics.