Customization Solution Specialist

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Scope

As Customization Solution Specialist, you will be part of the logistics team, reporting to the Supply Chain Manager of France & Benelux and will be based in Italy (Milan).

You will be responsible for ensuring and supporting production processes, as well as implementing new procedures.

The role also involves managing SW and Customization tools, existing and new ones, in production line, overseeing the execution of continuous improvement initiatives defined by the EMEA teams.

You are expected to challenge conventional thinking and explore various perspectives with key stakeholders including, but not limited to, understanding needs, data, analysis, KPIs and regular reporting for the Supply Chain.

Main responsibilities

• Oversee the deployment of new software, ensuring correct installation on devices.
• Monitor new product line setups and ensure smooth transitions.
• Serve as the main point of contact for production line operations, coordinating with R&D and other departments.
• Ensure proper execution of new processes and automate tasks to improve supply chain efficiency.
• Create reports and KPIs to track progress, identify areas for improvement, and resolve production issues as needed.
• Be responsible for ensuring that new processes are executed correctly and consistently.
• Collaborate across teams to troubleshoot, diagnose, and resolve production-related issues, escalating when necessary.

Signs of success

• Support success of Supply Chain projects through analysis. Assess risks, manage timelines, identify deliverables and any required resources
• Provide recommendations to improve organizational performance
• Identify opportunities, recommend strategy and implement system changes or business process improvements to improve operations and KPIs
• Maintain best practices to develop data, analysis and standard processes

Profile

Technical background, technical institute diploma or bachelor’s degree in technical disciplines, with a focus on both software, hardware and IT aspects.

Important technical skills :

• Proficient in working with numbers

• Very good MS Office skills (especially Excel skills)
• Requires demonstrated ability to cross-functional teams to resolve, implement or reach consensus on issues
• Requires strong facilitation skills

• English and Italian are a must
• French is preferable
   

Other meaningful skills :

• Good knowledge of SAP (WM, MM) is a plus
• Good knowledge of Power BI is a plus
• Self-motivated
• Curious
• Team player

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn