Field Service Manager

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Job summary

We are looking for a highly motivated and results-driven Field Manager to join our team. The Field Manager will be responsible for recruiting, engaging, contracting, training, and supervising our Field Representatives, ensuring efficient on-site operations, and driving overall field performance.A successful candidate should be an independent thinker with strong leadership, analytical, and problem-solving skills. Ultimately, a top-performing Field Manager is goal-oriented, proactive, and possesses in-depth knowledge of field operations.

Responsibilities

• Hiring, managing and training a team of Field Representatives.
• Defining and implementing Supplier Management strategy and assigning territories, schedules, and necessary resources to Field Representatives.
• Planning and managing logistics and distribution of supplies and equipment to warehouses.
• Conducting on-site evaluations and performance assessments of Field Representatives.
• Manage daily Business as Usual including reporting, crisis and escalations management.
• Generating detailed performance reports, identifying strengths and areas for improvement.
• Monitoring and tracking field progress to ensure efficiency and effectiveness.
• Submitting performance reports to senior management and key stakeholders.
• Ensuring that objectives are realistic and aligned with the company's strategic goals.
• Developing and delivering training programs to enhance the skills of Field Representatives.
• Enforcing field protocols and compliance standards among Field Representatives.
• Providing on-call support and assisting Field Representatives when needed.
• Overseeing fleet vehicle maintenance while ensuring adherence to budget constraints.
• Defining the budget requirements and collaborating with Finance on monthly P&L reviews.
• Managing key KPIs (e.g., volumes, SLAs, cost per unit) to meet performance targets.
• Fostering a positive team environment, encouraging open communication and feedback.

Requirements

• Bachelor's degree in business, management, administration, or a related field.
• A Master's degree in business administration is a plus.
• Proven experience in field operations or a related industry.
• Strong project management, organizational, and leadership skills.
• Proficiency in Microsoft Office and field management tools.
• Fluent in Italian and in English (additional languages are a plus).
• Excellent communication, customer service, and problem-solving skills.
• Self-motivated, results-driven, and capable of independent decision-making.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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