Process Improvement Specialist

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Your day-to-day responsibilities

The candidate will report to the Italy Hub Warehouse and Process Improvement Manager and will work closely with the EMEA Supply Chain Teams. He/she will focus on plan, implement, and evaluate improvements in business processes and practices. He/she will be accountable to the development of the continuous improvement culture for the whole Supply Chain Hub, facilitates cross-functional team work to achieve objectives and standardize processes by creating and updating the necessary procedures. The candidate will evaluate the effectiveness of the process improvement program and improve the toolset used, he/she will effectively implement strategic business objectives in driving quality and compliance in collaboration with the Quality department.

He/she is also expected to spread the Lean manufacturing culture among colleagues and partners, and apply the main principles and techniques.The resource is expected to challenge conventional thinking and explore different perspectives with key stakeholders, understand needs for data, perform analysis and regular reporting for the Supply Chain.

Main focus

The candidate will have a global overview on the EMEA Supply Chain and will be accountable for:

• Process analysis
• Process optimization
• Continuous improvement with a Lean view
• Procedures standardization
• Coding for an internal tool used to optimize processes
   

Essential duties and responsibilities 

• Achieve business goals by developing and implementing process improvements.
• Create efficiencies inside the site with a focus on continuous improvements.
• Monitor and routinely report out on process performance and improvements in key metrics.
• Plan, execute, and evaluate process improvement projects with cross functional teams.
• Determine project scopes and schedules based on business requirements.
• Optimize or redesign process flows to meet project requirements.
• Develop and maintain a list of ongoing Process Improvement projects and track them.
• Provide support and guidance to the teams when needed.
• Maintain and update all process related procedures.
• Spread and apply the Lean culture.
• Train resources in process improvement techniques.
• Work with management to define the short and long-term objectives and potential gains.
• Troubleshoot, diagnose and solve issues that arise, and escalate if necessary.
• Program the internal developed tool to maintain updated its features and implement the new business requirements (coding skills are not mandatory but it is necessary to have basic knowledge to learn how the program is made).

Signs of success

• Demonstrate proactivity by identifying opportunities for improvement and taking initiative to implement solutions
• Exhibit curiosity by continuously seeking to learn and understand new concepts, technologies, and industry trends
• Show self-motivation by setting personal goals, managing time effectively, and maintaining a high level of productivity without constant supervision
• Promote a continuous improvement culture, identify bottle necks, assesses risks, manages timelines, identifies deliverables and any required resources
• Provide recommendations to improve organizational performance
• Identifies opportunities, recommends strategy and implements system changes or business process improvements to improve operations and KPIs
• Maintains best practices to develop data, analysis and standard processes

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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