Team Leader - Field Services & Repair Administration Management

From the bustling streets of Tokyo, to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies and more! Innovation is the heart of our culture and fuels our drive to shape the future of commerce. We're sparking change and crafting cutting-edge solutions for a global audience. At Ingenico, we stand for trust, sustainability, and empowering and developing our employees.

Whether you're skilled in software development, product management, sales, or finance for example, we invite you to join our teams. If you're eager to leave your imprint on the fintech world, we're committed to helping you make it happen.

JOB PURPOSE/MISSION:

• Responsible for Repair Operation
• Technical documentation
• Field issue Analysis and resolution
• Working with closely with repair customer and ensure customer satisfaction
• Spare parts forecasting
• Process improvement

KEY RESPONSIBILITIES:

• Assist Indonesia repair team to achieve company target and guidelines
• Provide hardware technical information on products, spare parts, repair and security tools setup, installation, and maintenance
• Investigate and resolve hardware related issues in the field reported by Customer, Vendor, clients,and partners
• Implement maintenance and repair training programmes to Customer, clients, and partners.
• Provide guidance to Ingenico subsidiaries, clients and partners on product specifications, preventive, corrective maintenance, and best practices for repair.
• Create clear, precise, and easy to follow technical documentation and repair guides.
• Assist in the review of new security tools purchase and coordinate security tools hardware failure RMAs.
• Validate repair system software and diagnostic application changes prior to releasing to Ingenico subsidiaries, clients, and partners.
• Troubleshoot and provide repair guidance to the component level on complex PCBA issue and BGA Soldering rework
• Review and audit repair processes and introduce fool-proofing solutions to ensure a mistake free workplace
• Ensure that repair service provided by subsidiaries and partners adhere to strict quality standards, ESD
• Procedures and security guidelines

CORE COMPETENCIES:

• Background in Technical, Mechanical or Engineering
• Experiences in Repair and Customer Care
• Able to plan daily work based on the jobs given by the Team Leader
• Meticulous, detailed and quality oriented to perform daily job well

FUNCTIONAL COMPETENCIES:

• Extensive experience in the repair of electronic boards/devices at the component level and can resolve complex problems with the use of circuit analysis, waveform calculations, fault isolation, and signal flow tracing.
• Ability to read, understand and troubleshoot electronic circuitry with the use of schematic diagram and electronic test, measurement, and repair tools i.e., multi-meter, oscilloscope, soldering tools, BGA rework
• machine, power supply, temperature sensors, signal generator, etc.
• Knowledgeable of the latest technology i.e., Wi-Fi, 4g, 5G, NFC, Bluetooth, Android
• Exposure to POS terminal or related devices will be an added advantage

EDUCATION QUALIFICATIONS / EXPERIENCE REQUIREMENTS: (List minimum qualifications and experience required for the role)

• Diploma/University:
  • Vocational School in Technical, Mechanical or Engineering is Mandatory
  • Bachelor Degree in Electrical/Electronics Engineering or Mechanical Engineering is a positive

• Years of professional experienced required: >3 years of experience

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn