Field Service Coordinator

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Job summary 

Field service (TaaS) coordinator is responsible for coordination of field services and call center operations performed in territory of Ukraine according to Group strategy!

Responsibilities 

• Organizing complete operational connectivity with the Cluster
• Coordination of contracts fulfillment and  local partners and suppliers services
• Field Services management - Deploys / Installs products and services ion field locations with couriers or with field technicians and perform the different intervention needed during the product lifetime
• Help Desk services coordination- Provides first level of support to customers’ requests or technical issues. Activity process is based on existing services offer, or resolution scripts for supporting known issues
• Technical Support- Provides higher level of support to customer technical requests’ or issues. Activity based on troubleshooting, configuration solution administration. Deploys solutions and training to helpdesk resources to resolve new issues
• Participate in local and cross-border projects
• Reporting (internal and external) and assuring KPI’s, SLA terms

Profile 

• Experience in field services or call center
• POS terminals knowledge
• English knowledge, Ukrainian native
• Basic IT skills
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Good communication skills
• Stress resistance
• To be able to handle priorities
• Experience with CRM

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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