GTM Key Accounts Lead

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GTM, Client Solutions: The client-centric pillar is led by GTM client Leads and acts as the Voice of the Customer, ensuring that the product continuously meets or exceeds customer expectations and requirements. This pillar focuses on communicating the product vision clearly and framing key milestones, presenting the roadmap as a guide to customers rather than a fixed commitment. By doing so, it helps customers plan integrations, certifications, and other necessary steps for seamless adoption, migrations or implementation. The primary responsibility in this phase is to transition products from being sales-ready to revenue-ready, ensuring that the product is fully integrated into the customer’s portfolio and delivers long-term value. This is crucial for ensuring smooth customer adoption, driving customer satisfaction, and establishing long-term success in the market. The adoption phase sets the stage for sustained growth, helping to secure customer loyalty and maximize the lifetime value of each customer.

Works closely with: Sales, Professional Services, Pre-sales, GTM Launch, Product Management

Essential Functions/ Responsibilities:

The main duties and responsibility of this role are to provide solutions and support to key accounts for all product platforms/services we are providing, which include but are not limited to the following:

• Develop and execute a product strategy that prioritizes client engagement (voice of, satisfaction, and retention from a global view)
• Own the specific customer product roadmap and ensure timely delivery of client-focused features and product updates
• Develop and implement initiatives to drive deeper engagement with key clients, ensuring they derive maximum value from the product
• Advocate for clients within the organization, ensuring their needs and feedback are considered during the product development lifecycle
• Lead regular client roadmap meetings, presentations, and demos to ensure that clients are engaged and informed about product updates and new features
• Voice of the Customer enthusiast, leveraging customer feedback to identify opportunities for product improvements and new features that enhance the customer needs.
• Work closely with internal stakeholders to align product development roadmaps with client expectations and business objectives
• Collaborate with sales teams to understand client pain points, requirements, and opportunities for product solutions
• Work with Global Product Management to identify pilots and early adopters
• Responsible for communications on product updates and issues to the team so customer expectations can be managed successfully.
• Work closely with Global GTM Launch team, who are responsible for the launch, sales enablement deliverables to ensure they fit sales needs
• Help drive M360 product roadmap prioritization and client migrations
• Provide detailed migration and/or implementation plans for proposed solutions including scope and milestone planning by understanding all related client integration and requirements, consulting with engineers, architects, and other professional services personnel.
• Help create practical demonstrations and deliver impactful PoCs of proposed solutions and present them to prospect customers

Competencies / Skills Requirements:

• Experience in the technology, service & solutions ecosystem
• Data-Driven Decision Making: Strong analytical skills and a data-driven mindset are crucial for identifying and prioritizing enhancements to product portfolio
• Global payment industry knowledge
• Keen to work in a fast-paced organization
• Experience working with other countries
• Strategic Implementation: Capability to establish and manage KPIs for product portfolio, adapting the customer roadmap to align with strategic organizational goal
• Software & Hardware Product and Program Management
• Collaborative Leadership: Comfortable working in a matrixed environment, able to communicate effectively with multiple stakeholders, and understanding diverse perspectives to deliver optimized solutions, specifically Marketing, Professional Services and Pre-sales.

Required Education / Experience Requirements:

• Bachelor’s degree
• Minimum 10 years of industry and management experience
• Demonstrable experience of delivering projects in a technology, services & solutions environment
• Demonstrable experience of setting and managing stakeholders (all levels of seniority) expectation and satisfaction effectively internal as well as external (clients)
• Be self-supportive with a high degree of initiative & enthusiasm, requiring minimal management
• Demonstrate ability to analyze & present business case requirements, project goals & progress at a strategic level
• Excellent organizational skills
• Ability to interact with key stakeholders and team members with tact diplomacy and poise
• Excellent attention to detail
• Promote quality through continuous performance improvement
• The use of good judgment and good interpersonal communication skills
• Well developed analytical and problem solving skills
• Works harmoniously and effectively with others as part of a team
• A self-starter who desires to show ownership and commitment to the job
• Exercises confidentiality and discretion
• Demonstrate ability to manage and deliver in a multi-project environment
• This position will involve national and international travel, overnight stays and out of hours working

Behavior skills:

• Autonomous person, can-do attitude, use to deliver on objectives, problem solver
• Responsible and engaged with the company, engaged to promote Ingenico as a customer centric company
• Collaborative and sharing attitude, openminded, global mindset and respectful
• Strong interest in technology, Innovation, ideally having worked in Innovation & technology ecosystem previously
• Experience in international companies and remote management

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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