Global Go-to-Market Client Solutions Manager

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Job summary

The Global Go to Market (GTM) Client Solutions Manager will be responsible for identifying customer needs, prioritizing features, guiding the work through the development programs, and managing roadmap execution for our key accounts. The title is the global go-to-market point of contact for Ingenico suite of products and features and will enhance client relationships, ensuring a seamless, positive product journey for our clients. In this role, you will work closely with internal teams, including Sales, Customer Success, GTM teams, and Global Product Management, to align product offerings with client needs, improve engagement, and drive retention.

Essential Functions/ Responsibilities

The main duties and responsibility of this role are to provide solutions and support to clients for all product platforms/services we are providing, which include but are not limited to the following:

• Develop and execute a product strategy that prioritizes client engagement, satisfaction, and retention from a global view
• Own the specific customer product roadmap and ensure timely delivery of client-focused features and product updates
• Develop and implement initiatives to drive deeper engagement with key clients, ensuring they derive maximum value from the product
• Advocate for clients within the organization, ensuring their needs and feedback are considered during the product development lifecycle
• Lead regular client roadmap meetings, presentations, and demos to ensure that clients are engaged and informed about product updates and new features
• Voice of the Customer enthusiast, leveraging customer feedback to identify opportunities for product improvements and new features that enhance the customer needs.
• Work closely with internal stakeholders to align product development roadmaps with client expectations and business objectives
• Collaborate with sales teams to understand client pain points, requirements, and opportunities for product solutions
• Responsible for communications on product updates and issues to the team so customer expectations can be managed successfully.
• Work closely with Global GTM Launch team, who are responsible for the launch, sales enablement deliverables to ensure they fit sales needs
• Help drive M360 product roadmap prioritization and client migrations
• Provide detailed migration and/or implementation plans for proposed solutions including scope and milestone planning by understanding all related client integration and requirements, consulting with engineers, architects, and other professional services personnel.
• Help create practical demonstrations and deliver impactful PoCs of proposed solutions and present them to prospect customers

Competencies / Skills Requirements

• • Experience in the technology, service & solutions ecosystem
  • Data-Driven Decision Making: Strong analytical skills and a data-driven mindset are crucial for identifying and prioritizing enhancements to product portfolio
  • Global payment industry knowledge
  • Keen to work in a fast-paced organization
  • Experience working with other countries
  • Strategic Implementation: Capability to establish and manage KPIs for product portfolio, adapting the customer roadmap to align with strategic organizational goal
  • Software & Hardware Product and Program Management
  • Collaborative Leadership: Comfortable working in a matrixed environment, able to communicate effectively with multiple stakeholders, and understanding diverse perspectives to deliver optimized solutions

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it's like working inside Ingenico, follow us on LinkedIn