Big Banking Coordinator

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. 

Purpose of the role:

• Coordinate and oversee field operations ensuring SLA compliance, resource optimization, and service quality delivered by partners.

• The role combines an operational and analytical mindset, focusing on efficiency, continuous improvement, and early detection of unjustified downtime or performance deviation.

Tasks:

• Supervise the execution of installations, maintenance, and terminal (POS) withdrawals.

• Monitor partners’ daily activity to identify incidents, time deviations, or SLA breaches.

• Analyze operational data using reporting tools (Power BI, advanced Excel).

• Detect performance trends and propose improvement actions.

• Coordinate communication between external providers and internal support teams.

• Ensure traceability and proper documentation of all interventions.

• Participate in internal and external process audits.

• Support the definition and review of operational and financial KPIs.

• Prepare executive reports and performance dashboards (weekly/monthly).

EDUCATION & WORK EXPERIENCE

• Minimum 3 years of experience in field operations or technical service management.

• Strong knowledge of analytical tools (Power BI, advanced Excel; SQL is a plus).

• Familiarity with ticketing or work-order management systems (Salesforce, ServiceNow, etc.).

• Ability to interpret data and draw actionable operational insights.

TECHNICAL KNOWLEDGE & SOFT SKILLS

• Analytical mindset and results-oriented approach.

• Collaborative leadership and ability to manage hybrid teams (internal & external).

• Strong communication and stakeholder-management skills.

• Ability to prioritize and make decisions in fast-moving environments.

• Curiosity for continuous improvement and innovation in operations.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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