CRM Specialist

Date: Mar 10, 2026

Company:

Location:

Madrid, ES, 28042

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

This role is an active figure in our long-term strategy of automation and digitalization initiatives inside the Operations team in Spain and Portugal, in accordance with our customer’s needs, and following closely the different steps of the lifecycle of payment devices (inventory management, installation, configuration and maintenance).

WHAT YOU’LL DO

Solve business operational problems through automation, integration and analytics by using technical and business skills
Actively collaborate and drive customer projects oriented to achieve higher efficiency, lowest time-to-market and best performance.
Contribute to Iberia OPS digitalization roadmap, including prioritization of features, customer pilot planning, demo showcasing and supervising execution of the initiatives from ideation to launch.
Drive change requests and improvements in already existing digitalization initiatives by using your technical expertise.
Prepare and facilitate workshops to define the functional and technical requirements with 3PPs and customers.
Design tests suites and plan required tasks needed prior go live. Validate development team output against project defined requirements.
Keep abreast of industry trends and competitive landscape, making best choice of technologies in accordance with the market and Ingenico strategy.
Secure correct knowledge transfer and production handover activities. Provide training for users and administrators.

ABOUT YOUR SKILLS

Strong expertise managing CRM, Ticketing, Inventory and Stock Management systems/applications architecture and configuration.
Expertise in systems integration and web services using different technologies such as RFC, SOAP, REST, AS2, HTTP, JDBC, File, Mail, JMS, etc.
Able to adapt to new technologies, learn quickly, and manage challenges derived from technology evolution.
Keen eye for optimal designs that are scalable and future-proof.
Comfortable discussing complex technical details with a room full of engineers as well as with briefing executives or non-technical audience.
Strong written and oral communication skills in English, Portuguese is highly desirable.
Ideally 3 years of experience in a similar role, with a computer science, information technology and/or engineering/scientific education background.
Significant experience in digitalization and automation solution design, with a proven track record of developing and executing digital transformation initiatives based on a deep understanding of customer requirements.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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