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Solution Delivery Manager

Date:  Feb 8, 2024

Madrid, ES, 28042 Suresnes, FR, 92150 Alixan, FR, 26300 Milano, IT, 20157


Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  


Purpose of the role


Reporting to the Regional Head of Solutions, the EMEA Program Manager is responsible for the roll out of a set of Solutions within EMEA.

The role will collaborate in a transversal manner with R&D, sales, customers, account stakeholders, solutions managers to ensure that our solutions are deployed and run in a timely and efficient manner.


This role can be based in our Madrid office, or in our Milan or Paris office. 


Key Responsibilities:


  • Provides the EMEA organisation with a central point of ownership for the introduction and deployment of solutions as per roadmap defined by local Solution Managers.
  • Anticipate and facilitate regional solution localization and go to market.
  • Build delivery plans as necessary with country stakeholders developing sufficient granularity to support deployment of solutions for key customers.
  • Manage the delivery governance and if necessary, any remedial activity across the solution portfolio to ensure delivery remains aligned to target and prevailing priorities.
  • Identify and work to close any gaps that emerge in the last mile as delivery approaches Revenue Ready.
  • Support the resource management process with hands on arbitration of any contention as required.
  • Establish appropriate stakeholder management/communication plans & effective governance, in line with the needs of the portfolio.
  • Effective summary and reporting of projects delivery to meet requirements of key stakeholders.
  • Challenge Solution Managers for continuous improvement of Ingenico solutions.
  • Support the successful deployment of the solution’s portfolio, contributing & challenging where appropriate to maximise business return and/or customer satisfaction.



Qualifications / Experience

  • Bachelor’s degree in business, or technology
  • 6+ years of experience in a project, programme or solution management role.
  • Experience in the payment ecosystem and in particular payment technologies


Skills & Competencies:

  • Experience in the payment ecosystem and in particular payment technologies
  • Demonstrable experience of contributing to the delivery of high value & complex projects of work, in a technology environment.
  • Ability to rapidly absorb and apply process or technical information, with a logical and analytical approach to problem solving;
  • Excellent communication skills and executive presence.
  • Ability to balance multiple engagements and clients whilst working on time and to budget.
  • Self-supportive with a high degree of initiative & enthusiasm, requiring minimal management.
  • Experience in working in a matrix organization in transformation.
  • Proactive & collaborative approach with an ability to interact with key stakeholders and team members (of all levels of seniority) with tact diplomacy and poise.
  • English proficiency is required since English is the day-to-day language in Ingenico.


Additional information:


  • Global and regional travels to Ingenico offices, customers, and industry events.


As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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