Customisation Operator

Key Clients & Stakeholders:

Internal:

• Service Centre Team
• Local leadership team
• Employees across all business units
• Key internal project leaders

Purpose:

• To assist in activities within the Service Department of Ingenico

Areas of Responsibility:

• Keyloading of EFTPOS terminals as per the requirement of each customer
• Quality check of EFTPOS terminals as per the requirement of each customer
• Prepare the QC passed terminals to be dispatched  to customer
• General workshop tasks
• Act in accordance with relevant Workers Health and Safety legislation and Ingenico’s WH&S policy
• Act in accordance with relevant Environmental legislation and Ingenico’s Environmental policy
• The employee accepts responsibility to follow all procedures and policies of the Quality Management System applicable to their position, the task at hand and as directed by the company
• Repair Services task such as screening and cleaning
• Attend and participate in team activities, meetings and day to day work activities, demonstrating respect
• Consideration for individuals and their experiences and expertise
• Communicate constructively to other team members and/or company employees
• Be aware of and communicate to other employees and to the business, opportunities for improvement in processes, practices and/or procedures
• Actively work with and support other team members and/or company employees to achieve business goals

Competencies, Skills and Experience

Competencies:

• Communication – expressing ideas to individuals and groups within Ingenico and to external customers. Convey information and ideas clearly through a variety of media in a manner that engages other people and helps them understand and retain the message
• Continuous Improvement – identify and implement process improvements that impact quality or products, services and processes 
• Honesty & Integrity – communicate intentions, ideas and feelings openly and directly and welcome openness and honesty
• Learning – identify new areas for learning, create and take advantage of learning opportunities, use newly acquired knowledge, experiences and skills on the job and willingly share information with colleagues
• Personal Accountability – take responsibility for one’s own actions, events, outcomes and commitments and see things through to a successful end result
• Teamwork – work cooperatively with others, be a part of a team and work together, as opposed to working separately or competitively. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and complete team goals

Skills:

• Very good attention to detail
• Ability to work in a very dynamic environment
• Ability to multi-task
• Excellent organisational skills
• Excellent computer skills and a willingness to learn new skills and upgrade existing skills
• Proficient in Microsoft Office
• Ability to work unsupervised and manage time efficiently
• Ability to create positive rapport with colleagues
• A flexible approach to duties and hours where necessary

Experience:

• Experience in a Level 1 & Level 2 repair / warehousing / distribution / logistics environment
• Any previous experience in the similar field will be preferable

Core Requirements

• Excellent communication (written and verbal)
• Good time management – ability to prioritise and multitask
• Ability to work well within your team and autonomously
• Ability to be proactive and take initiative
• Meet KPIs

Qualification:

• Relevant Tertiary qualification / Warehouse and/or Technical Service Centre experience

Compliance:

• Contribute to health and safety at work by identifying, reporting and controlling hazards and promptly reporting incidents
• Comply with all applicable company policies
• A favourable Police Check and other background checks are required

Information Security

• Comply with company policies and procedures in relation to Information security and confidentiality
• Avoid working in a manner that represents any unacceptable risk to information security, including non-work activities which result or could result in breach of the information security policy
• Report any breach of privacy, security or confidentiality in a timely manner to protect the interests of the company