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Keyloading Operator

Date:  Mar 28, 2024

Melbourne, AU, 03072

From the bustling streets of Tokyo, to the quaint local shops in London, we make your everyday purchases simple and seamless. Ingenico is not just a company, we’re the invisible link that connects you with the things you love. We're not just for the big players - we aim to cater to everyone, including retail, banks, payment companies and more! Innovation is the heart of our culture and fuels our drive to shape the future of commerce. We're sparking change and crafting cutting-edge solutions for a global audience. At Ingenico, we stand for trust, sustainability, and empowering and developing our employees.


Whether you're skilled in software development, product management, sales, or finance for example, we invite you to join our teams. If you're eager to leave your imprint on the fintech world, we're committed to helping you make it happen.

Key Clients & Stakeholders:


  • Service Centre Team
  • Local leadership team
  • Employees across all business units
  • Key internal project leaders


  • To assist in activities within the Service Department of Ingenico

Areas of Responsibility:

  • Keyloading of EFTPOS terminals as per the requirement of each customer
  • Quality check of EFTPOS terminals as per the requirement of each customer
  • Prepare the QC passed terminals to be dispatched  to customer
  • General workshop tasks
  • Act in accordance with relevant Workers Health and Safety legislation and Ingenico’s WH&S policy
  • Act in accordance with relevant Environmental legislation and Ingenico’s Environmental policy
  • The employee accepts responsibility to follow all procedures and policies of the Quality Management System applicable to their position, the task at hand and as directed by the company
  • Repair Services task such as screening and cleaning
  • Attend and participate in team activities, meetings and day to day work activities, demonstrating respect
  • Consideration for individuals and their experiences and expertise
  • Communicate constructively to other team members and/or company employees
  • Be aware of and communicate to other employees and to the business, opportunities for improvement in processes, practices and/or procedures
  • Actively work with and support other team members and/or company employees to achieve business goals

Competencies, Skills and Experience


  • Communication – expressing ideas to individuals and groups within Ingenico and to external customers. Convey information and ideas clearly through a variety of media in a manner that engages other people and helps them understand and retain the message
  • Continuous Improvement – identify and implement process improvements that impact quality or products, services and processes 
  • Honesty & Integrity – communicate intentions, ideas and feelings openly and directly and welcome openness and honesty
  • Learning – identify new areas for learning, create and take advantage of learning opportunities, use newly acquired knowledge, experiences and skills on the job and willingly share information with colleagues
  • Personal Accountability – take responsibility for one’s own actions, events, outcomes and commitments and see things through to a successful end result
  • Teamwork – work cooperatively with others, be a part of a team and work together, as opposed to working separately or competitively. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and complete team goals


  • Very good attention to detail
  • Ability to work in a very dynamic environment
  • Ability to multi-task
  • Excellent organisational skills
  • Excellent computer skills and a willingness to learn new skills and upgrade existing skills
  • Proficient in Microsoft Office
  • Ability to work unsupervised and manage time efficiently
  • Ability to create positive rapport with colleagues
  • A flexible approach to duties and hours where necessary


  • Experience in a Level 1 & Level 2 repair / warehousing / distribution / logistics environment
  • Any previous experience in the similar field will be preferable

Core Requirements

  • Excellent communication (written and verbal)
  • Good time management – ability to prioritise and multitask
  • Ability to work well within your team and autonomously
  • Ability to be proactive and take initiative
  • Meet KPIs


  • Relevant Tertiary qualification / Warehouse and/or Technical Service Centre experience


  • Contribute to health and safety at work by identifying, reporting and controlling hazards and promptly reporting incidents
  • Comply with all applicable company policies
  • A favourable Police Check and other background checks are required

Information Security

  • Comply with company policies and procedures in relation to Information security and confidentiality
  • Avoid working in a manner that represents any unacceptable risk to information security, including non-work activities which result or could result in breach of the information security policy
  • Report any breach of privacy, security or confidentiality in a timely manner to protect the interests of the company

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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