Regional Service Delivery Manager - APAC

Hi! Welcome to Ingenico
Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay. 
 
As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide. 
 
With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments and fintech forward

The impact you'll have

As Regional Service Manager, you'll play a critical role in ensuring our people and business teams across the region receive reliable, high-performing IT services that enable them to do their best work.

Working across business stakeholders, our newly appointed managed service providers and internal technology teams, you'll champion service excellence.

This role is based in our Preston corporate office and may include some travel through APAC and the occassional after hours meetings. We offer hybrid (3 days in the office 2 from home) and opportunities for flexibility. 

The work you'll do

• Own the performance of regional IT services, ensuring SLAs, KPIs and operational targets are consistently achieved.
• Partner with our managed service provider and third-party vendors to drive service excellence, accountability and continuous improvement.
• Act as a key escalation point for service incidents, major issues and service performance challenges.
• Build trusted relationships with business leaders, aligning technology services with business priorities and user needs.
• Lead service improvement initiatives, leveraging customer feedback, problem management insights and operational data to enhance user experience.
• Champion ITIL best practices across incident, problem, change, request and event management processes.
  
  
  

What you'll bring

• Proven experience in IT service delivery, service management or infrastructure operations environments.
• Demonstrated success managing outsourced service providers and holding vendors accountable for service outcomes.
• Strong knowledge of ITIL and service management frameworks, with a passion for continuous improvement.
• Exceptional stakeholder management skills, with the ability to engage confidently across technical and non-technical audiences.
• A proactive, customer first mindset combined with strong problem-solving and decision-making capability.
• Experience navigating complex environments, driving change and delivering high quality outcomes with resilience and accountability.
• Experience in finance / fintech / regulated environments highly regarded.

Our Commitment to inclusion and belonging

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn