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Repair Receiving Operator

Date:  Jul 2, 2024

Melbourne, AU, 03072

Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.

We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.



• To assist in activities within the Service Department of Ingenico


Areas of Responsibility:
• Unpacking of pallets back from the field and sorting devices into tubs
ready for scanning
• Scanning in of devices from tubs into CAMS
• Packing devices into boxes, labelling them and then storing in
warehouse pallet locations
• Sorting and packing powerpacks for testing, boxing up, weighing, adding
weighted quantities to PIM’s sheet, labelling and storing in warehouse
pallet locations
• Scanning in pallets of RMA’s via IRP
• Managing any discrepancies and communicating to stake holders
• Repair Services tasks such as screening, Level 1 and cleaning
• Logistics Services tasks suchs as receiving and despatch
• Act in accordance with relevant Workers Health and Safety legislation
and the company’s WH&S policy
• Act in accordance with relevant Environmental legislation and the
company’s Environmental policy
• The employee accepts responsibility to follow all procedures and
policies of the Quality Management System applicable to their position,
the task at hand and as directed by the company
• Attend and participate in team activities, meetings and day to day work
activities, demonstrating respect
• Consideration for individuals and their experiences and expertise
• Communicate constructively to other team members and/or company
• Be aware of and communicate to other employees and to the business,
opportunities for improvement in processes, practices and/or
• Actively work with and support other team members and/or company
employees to achieve business goals


Competencies, Skills and Experience


• Communication skills to interact within Ingenico and to external customers
• Continuous improvement – identify and implement process improvements that impact quality of products, services and processes
• Honesty & Integrity – communicate intentions, ideas and feelings openly and directly and welcome openness and honesty
• Learning – identify new areas for learning; create and take advantage of learning opportunities; use newly acquired knowledge, experiences and skills on the job and willingly sharing information with colleagues
• Personal Accountability – take responsibility for one’s own actions, events, outcomes and commitments and see things through to a successful end result
• Teamwork – work cooperatively with others, be a part of a team and work together, as opposed to working separately or competitively. 

• Basic IT experience
• Excellent organisational skills
• A flexible approach to duties and hours where necessary
• Understanding of Occupational Health & Safety principles and legislation

• Experience in a Level 1 tetsing / warehousing / distribution / logistics
Core Requirements • Excellent communication (written and verbal)
• Good time management – ability to prioritise and multitask
• Ability to work well within your team and autonomously
• Ability to be proactive and take initiative
• Meet KPIs



• Relevant tertiary qualification, or
• Warehouse and/or technical service centre experience

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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