WELCOME TO INGENICO

Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments.

The Opportunity

We are looking for an Operations Specialist to join our Service Delivery team. In this role, you will be the key coordinator between customers, service centers, warehouses, logistics partners, and internal stakeholders to ensure smooth service delivery and excellent customer experience.

This position is ideal for someone who enjoys customer interaction, operational coordination, problem-solving, and working in a fast-paced environment.

What You'll Do

Customer Support & Service Management

• Act as the primary contact point for customer inquiries and service requests.
• Provide Level 1 support by troubleshooting basic operational issues and guiding customers through standard processes.
• Track and follow up customer requests to ensure timely resolution within SLA.
• Coordinate with internal teams to resolve issues and provide regular status updates.

Operations & Service Delivery Coordination

• Manage service requests from initiation to closure.
• Work closely with cross-functional teams to ensure smooth service execution.
• Support service centers in daily operational activities and request management.
• Monitor service performance and turnaround times.

Spare Parts & Order Management

• Process and coordinate approved spare parts requests.
• Work with warehouse and logistics partners to ensure timely dispatch and delivery.
• Monitor shipment status and maintain accurate records.
• Support spare parts sales activities including order processing, invoicing, and fulfillment coordination.

Reporting & Process Improvement

• Update and maintain customer, service, order, and inventory records in CRM/ERP systems.
• Prepare operational reports, dashboards, and performance tracking reports.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

What We're Looking For

• Bachelor's degree in Business Administration, Operations, Engineering, Commerce, or a related field.
• 2-5 years of experience in Service Delivery, Customer Support, Operations, Order Management, Logistics, or After-Sales Support.
• Strong customer service mindset and communication skills.
• Experience working with ERP/CRM systems such as SAP, Oracle, or similar platforms.
• Good analytical skills with strong proficiency in Microsoft Excel and Word.
• Ability to manage multiple stakeholders and coordinate across different teams.
• Experience in payments, fintech, technology, device-related operations, or inventory management is an advantage.

Why Join Ingenico?

• Join a global fintech leader operating in over 170 countries.
• Work with international teams and industry-leading payment technologies.
• Gain exposure to customer operations, service delivery, logistics, and commercial processes.
• Dynamic and collaborative working environment with opportunities for growth and development.

If you're passionate about customer experience, operational excellence, and problem-solving, we'd love to hear from you.