Developer Support Engineer (Java/Kotlin)

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

SDK Support Software Engineer (Java/Kotlin developer)

The developer support engineer shall provide SW support for partners in Eastern Europe and Middle East and Africa on developers’ products provided by Ingenico (SDK).

Main responsibilities:

· Consultation and support of partners for products which are used by developers in EE and MEA region (SDK, payment kernels, communication libraries, development tools, server solutions).

· Technical support for certifications with payment systems (MasterCard, VISA etc.) including software packages, configuration profiles, certification applications & reports.

· Software delivery: packages preparation and deliveries using online tools

· Training for partners: on-site or remote training is necessary to be provided from time to time to our partners on Ingenico products

· Application code modification according to specification, bug fixing.

· Technical support on site when requested during UAT or pilot rollouts.

· Proactive and friendly interaction with customers: information on new SW deliveries, software roadmaps

· Writing documentation (manuals, installation & maintenance instructions)

Requirements:

· Knowledge of Android programming languages (java, Kotlin) is a must, C or C++ is an advantage

· Good knowledge of at least one major IDE (Android development studio ideally).

· Knowledge of REST interface

· Experience in technical support role would be beneficial, but not mandatory

· Previous experience in Payment industry would be beneficial

· Basic overview of cryptography and PKI

· Good knowledge in software engineering field

· Good knowledge of principals of telecommunication networks and equipment functionality

· Excellent communication skills with ability to work with different nationalities

· Able to work under pressure

· Fluent English (B2-C1)

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
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