DACH Supply Chain Lead

Date:  Nov 10, 2023

Ratingen, DE, 40880

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.   

DACH Supply Chain Leader




Ingenico´s DACH Operations team  is responsible for all, planning, purchasing, customizing, distribution and support services which provide superior value to our customers, by having predictable, repeatable and scalable processes. The DACH Supply Chain Lead will work to deliver more efficiency and to drive better optimization with a goal of improving our customer satisfaction.


Scope :

-  Manage DACH Operations for Terminal, Spares parts & accessories bought and delivered to our customer

-  Dotted line management as you will be in matrix organization

- Be the key point of contact for the operation activities for DACH to manage execution & escalation.


External Relationships

- External suppliers, group supply (Paris), Local authorities (Customs, Payment certifiers,…), colleagues executing similar roles in other regions within EMEA.

Internal Relationships

- Local S&OP lead, local sales team, sales administrators, logistics and warehouse operations, customization & repair manufacturing




  • Back up of other teams members regarding Admin task for Logistic or repair, aligned with the skills requested.

  • Monitor quality of Operations and manage recovery / improvement actions as required

  • Continuous Business and Process improvement to achieve process standardization, policies and procedure development and progressive information system utilization

  • Development, training and coaching of regional team members to ensure they are supported and developed to maximise their potential


  • Drive alignment of the supply/demand for the region ensuring all customer requirements are met at leadtime.

  • Manage local inventory levels for the region balancing Supply/Demand with the company Goals, minimising excess and obsolescence, ensuring correct supply chilst maximising sea freight logistics

  • Share best practices across all regions and contribute to initiative to harmonise processes across all regions.

  • Drive Demand planning activities (via S&OP process)

  • Participate to EOL production management


  • Knowledge of logistic customs process (VAT, documents,…) to make shipment from in & outside DACH

  • Manage customization and delivery plan

  • Produce and analyze main logistics KPIs (SLA, Logistics costs, Freight costs)

Repair Operations

  • Manage the co-ordination of the regional repair forecasting (Units & Components), operational efficiencies, resource planning, financial reviews (Cost per Unit), etc.

  • Management and development of services business growth and profitability

  • Responsible for the costs of the services provided identifying areas of concerns and corrective actions to resolve

  • Responsible for new repair contract reviews with partners and customers to ensure alignment with capabilities and services available


Core Competencies:

  • Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.

  • Rigorous and capable of using adapted controlling methods (Gap analysis/action plan follow-up/etc.)

  • Factual and data analysis decision-supported

  • Cost reduction & profitability driven

  • Flexibility to quickly adjust process to the evolving situation

  • Operations Process knowledge and mindset

  • Good communication skills for an adjusted speech according to correspondent background

  • Coaching / mentoring skills

  • Performance management

  • Delegation


Functional competencies

  • Influence and Negotiation (Operations)

  • Quality Process Orientation (Operations)

  • Business Planning and P&L Management

  • Resource Planning & Management

  • Customer Satisfaction

  • Customer Service



  • Systems literate (PC/Web/SAP)

  • Fluent in German and English, Other local languages are considered as a plus

  • Good knowledge of Microsoft packages (Excel/Word)

  • Good understanding of MRP / ERP systems, preferably SAP.

  • Flexible, good problem solving and communication skills

  • Knowledge of Customs processes



  • Experience on a constant changing environment/domain

  • Desirable - Experience working in a Manufacturing environment

  • Desirable - Have 5 years’ experience as a Supply Chain Leader



  • Preferable, Master in Supply Chain, Operations, or Manufacturing.



Rattingen + Flexible

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.


We want to adapt our processes and create a safe work environment that welcomes everyone.


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