HR Business Partner

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, the company is servicing the needs of millions of consumers everyday. Through our advanced integrated solutions and network of partnerships, we simplify the world of payments and bring value added services to move commerce forward.

We have an exciting opportunity to join our team. You will be part of a dynamic and innovative culture where new ideas are encouraged, and collaboration is key.

• The HR Business Partner (Japan & Channel Markets) will play a key role in partnering with country leadership teams to deliver strategic HR support and solutions that drive business objectives and enhance employee engagement and satisfaction. Japan and Channel Markets have a total Head count of 210 employees

• Permanent, based in Singapore/Malaysia

What you can expect

• Partner with leadership teams to understand business objectives, challenges, and talent needs, providing strategic HR guidance and support to drive organisational success.

• Serve as a trusted advisor to local leaders on a wide range of HR matters, including talent management, organizational development, employee relations, performance management, and workforce planning.

• Collaborate with global HR to implement global HR programs and initiatives within the channel countries and Japan, ensuring alignment with regional and local business needs and cultural nuances.

• Lead and support the implementation of HR policies, procedures, and programs across the region, ensuring compliance with local regulations and alignment with global HR standards.

• Partner with Talent Acquisition teams to support recruitment efforts, including workforce planning, candidate sourcing, selection, and onboarding, to attract and retain top talent.

• Drive initiatives to support business transformation and cost optimisation

• Provide coaching and support to managers and employees on HR-related matters, including performance management, disciplinary actions, restructures, employee terminations, career development, and employee relations issues.

• Analyze HR metrics, P&L and trends to identify opportunities for improvement and develop data-driven solutions that enhance cost optimisation, workforce productivity, engagement, and retention.

• Stay updated on HR best practices, industry trends, and regulatory changes, sharing insights and recommendations with regional and global HR teams to continuously improve HR processes and programs.

• Act as a change agent, driving organizational change initiatives and supporting leaders and employees through periods of transition and transformation.

What we are looking for

• Minimum of 5-7 years of progressive HR experience, with at least 3 years in a Business Partner or equivalent role, preferably within a multinational corporation or global organization.

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

• Strong knowledge of APAC labor laws, regulations, and HR practices, with experience working across multiple countries within the region.

• Demonstrated experience in partnering with senior leaders to develop and implement HR strategies that drive business results and enhance employee engagement and satisfaction.

• Proven ability to navigate complex organizational structures and manage multiple stakeholders with competing priorities.

• Strategic thinker with the ability to analyze data, identify trends, and translate insights into actionable HR solutions and recommendations

• Excellent communication, interpersonal, and influencing skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.

• Ability to thrive in a fast-paced and dynamic environment, demonstrating resilience, flexibility, and adaptability to change.

• Passionate about promoting wellbeing, diversity, equity, and inclusion in the workplace, with a track record of driving DEI initiatives and fostering an inclusive culture.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn