Infrastructures & Operations Manager

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Job Summary

The Infrastructures & Operations Manager is responsible for overseeing the efficient and secure operation of the INGENICO corporate IT infrastructures. This role includes the design and implementation of infrastructures on premises and in the cloud and the management of outsourcing operations, ensuring robust day to day and security operations (coordinated with SecOps teams), and optimizing cloud services. It is an international position, at the heart of the Group IT Strategy of INGENICO.

Key Responsibilities

• Team Leadership and general management - Manage and mentor a team of analysts, fostering a collaborative and high-performance culture, prepare and track the team's budget and contracts and ensure adhesion to all Ingenico HR policies and procedures. 

• Outsourced Operations - Manage relationships with external service providers to ensure high-quality and cost-effective delivery of IT services, oversee contract negotiations, performance monitoring, and compliance with service level agreements (SLAs) and coordinate with vendors to resolve issues and implement improvements.

•  Infrastructures Build & Run - Define, deploy and conduct strategy in regions, consolidate and centralize asset management information, ensure RUN operations are correctly managed, with service providers if needed, in line with SLA defined (ITIL processes, best practices), manage obsolescence management across regions. The Scope is : Network (Wan/Lan/Wifi), System (Windows, Linux), Databases (SQL), Digital Workplace (Windows, Linux, MacOs), and Security equipments (firewalls). 

• Security - In relation with Group Security organization, implement security policies, protocols, and procedures + ensure IT infrastructures are correctly up to date to protect them from cyber threats, respond to incidents identified by SecOps teams promptly when needed, be involved in crisis management

• Cloud Management - Oversee the deployment, management, and optimization of cloud services, ensure the scalability, reliability, and security of cloud infrastructure, collaborate with development teams to support cloud-based applications and services including Office 365 and optimize cloud expenditures (FinOps)

Profile 

You have a Bachelor/Master’s degree in Computer Science, Information Technology, or a related field and minimum 15 years of experience in IT infrastructure management, including outsourcing, SecOps, and cloud services. You speak bot French and English fluently.

Important technical skills :

• Technical proficiency in IT infrastructure, including servers, networks, and storage systems
• In-depth understanding of cybersecurity principles and practices
• Expertise in cloud platforms and services
• Proven knowledge of cloud, vitualization, Active Directory technologies
• Strong knowledge of ITIL processes and best practices
• Proven experience in managing vendor relationships and negotiating contracts

Other meaningful Skills :

• Excellent leadership and team management skills

• Strong analytical and strategic thinking abilities, excellent problem-solving skills
• Excellent communication and interpersonal skills

• Good ability to work under pressure

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it's like working inside Ingenico, follow us on LinkedIn