The Global Workforce Planning and Analytics Specialist

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

The Global Workforce Planning and Analytics Specialist will provide data-driven insight to support talent management, organizational design and workforce planning; this role main responsibilities include headcount reporting, workforce planning, labor cost analysis, business analytics and budgeting.

The job will report to the Global HRIS and Workforce Management Manager

Main Responsibilities

• Workforce Analysis:
  • Design, develop and maintain dashboards and reports for Executives and Senior Leadership that provide insights into workforce metrics such as headcount, externals, turnover labor cost
  • Translate complex data into clear and actionable insights for HR and business leaders
  • Train HR stakeholders on using workforce analytics and interpreting data

• Budgeting & Labor Cost:
  • Support the annual budget process providing labor costs and headcount projections data to Finance.
  • Conduct ongoing analysis of labor cost trends and provide actionable insights for decision-making.

• Process Improvement & HRIS Collaboration:
  • Work closely with the HRIS team to improve and streamline HR data processes, ensuring reporting systems are efficient and aligned with business needs.
  • Identify and implement process improvements to enhance reporting accuracy, data integrity, and workflow efficiency.

• Tool Management & Reporting:
  • Leverage business intelligence platforms and HRIS platform to improve workforce reporting systems.
  • Provide analytics to senior leadership, ensuring clarity and alignment with strategic objectives.

Experience & Skills

• Master’s degree in Business, Finance, HR, or a related field.
• 5-7 years of experience in workforce analytics, HR controlling, or finance.
• Experience with HR systems like SAP SuccessFactors and data visualization tools like Power BI.
• Familiarity with business intelligence or analytics platforms (IBM Analytics is a plus).
• Strong analytical and problem-solving skills ; ability to work with large datasets
• Advanced proficiency in Excel
• Good understanding of HR metrics, organizational structure and business strategy
• Excellent communication skills with the ability to present data effectively to senior leadership.
• Detailed-oriented and strong project management abilities

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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