Head of R&D Pacific

About the Company - Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 3000. Its footprint gives scale to projects and talents. Innovation is part of our DNA, and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method. Please visit Ingenico | Home

Position Title: Head of R&D, Pacific

Reports to: Head of R&D, APAC

Direct Reports:

• QA Manager

• Head of Software Development, Pacific

• Software Architect

• Software Security

• Android Consultant

Key Clients & Stakeholders:

• Software Team (including Development, QA, and Technical Writing)

• Sales Team

• Customer Service Team

• Pacific Leadership Team

• R&D APAC and Ingenico Group

• Customers across Australia and the Pacific

Purpose:

• Act as the R&D Leader of the Pacific region.

• Lead the Software Team to deliver high-quality and timely software solutions to clients across the Pacific.

Areas of Responsibility:

• Drive transformation within the R&D function in the Pacific and foster strong relationships with APAC and Group colleagues.

• Establish an outcome-driven, product-centric culture in software development.

• Plan, direct, and coordinate all software creation activities across various functions and products.

• Collaborate with the executive team and managers to evolve software architecture, prioritize projects, allocate resources, and communicate project roadmaps and plans.

• Continuously refine development strategies and processes to align with company strategy and customer business objectives.

• Work closely with customers to promote Ingenico Software and maintain ongoing revenue streams.

• Lead continuous improvement initiatives in processes for better quality and efficiency.

• Drive test automation using software and robotics.

• Partner with Sales and Professional Services to enhance Net Promoter Scores (NPS).

• Manage software revenue and budgets.

• Provide strong leadership and maintain high team engagement.

Competencies, Skills, and Experience

Competencies:

• Strong focus on results

• Excellent communication and stakeholder relationship management

• Solid business acumen and analytical abilities

• Ability to prioritize and execute under pressure

• Proactive, value-driven, and passionate attitude

• Self-motivated and energetic

• Flexible and adaptable in responsibilities

Skills:

• Agile methodologies

• C++, API solutions, Android, Java, Embedded Development

• Project Management

Experience:

• Proven experience in leading software development teams

• Leading agile transformation initiatives

• Experience in software development for hardware, including embedded software, APIs, and cloud-based solutions

• Experience in the Payments or Tech industry is desirable but not mandatory

Core Requirements:

• Excellent written and verbal communication

• Effective time management and multitasking abilities

• Capable of working independently and within a team

• Proactive mindset and initiative-driven

• Ability to meet KPIs

Qualifications:

• Tertiary qualifications in Computer Science or related field

Compliance:

• Promote health and safety by identifying, reporting, and mitigating hazards

• Adhere to all applicable company policies

• Successfully pass a Police Check and other relevant background checks

Information Security:

• Adhere to company policies on information security and confidentiality

• Avoid actions that may pose a risk to information security, including during non-work activities

• Promptly report any breaches in privacy, security, or confidentiality

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn