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Assistant Quality Manager

Date:  May 31, 2024
Company: 
Location: 

Tokyo, JP, 105-0001

Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide.
We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless and secure for consumers, whatever the sales channel or payment method.
 

JOB PURPOSE/MISSION:

 

  • Be the primary Quality contact at Ingenico Japan for any issue relating to product quality including processes, procedures, and shipments.

 

REPORTING TO: Head of APAC Quality

 

Key Responsibilities:

  • Interface with customer of any hardware quality issue and report to Group / factory for investigation and initiate 8D improvement actions
  • Engage with customers on the quality review meeting.
  • Monitor the DOA with Kitting center and report to Group.
  • Participate on the Lean and Kaizen initiatives.
  • Conduct audit at the Kitting center to ensure compliance.
  • Follow the quality KPI with Group and APAC region.
  • Support Sales for any kinds of issue / question related to quality.
  • (This list is not exhaustive; the job holder may be required to carry out other duties as required to fulfill the role)

 

 

COMPETENCY SPECIFICATION

 

Core Competencies:

  • Managing Change and Performance
  • Analytical Thinking
  • Effective Communications
  • Autonomous
  • Multitasking
  • Negotiation

 

Functional competencies:

  • Lean Improvement Project Management
  • 8D Methodology
  • Quality ISO Standards

 

Management Ability:

  • Building Collaborative Relationships

 

Languages (good level required):

  • Japanese, English Mandatory

 

Education Qualifications / Experience Requirements: (List minimum qualifications and experience required for the role)

  • Diploma/University: Degree in Engineering
  • Years of professional experienced required: 5 years experiences in Quality environment     

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