Level 2 Support Technician

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

This position is ideally located a 5‑minute walk from the Valence TGV train station (35 minutes from Lyon Part‑Dieu, for example).

The impact you will have in this role

Provide level‑2 technical support for customers and maintainers using payment terminals and related services. The L2 technician analyzes, diagnoses, and resolves technical incidents while ensuring an optimal service level and effective communication.

This role will allow you to grow within an innovative technological environment, at the heart of electronic payment solutions. You will develop your expertise in Android terminals and the management of complex technical incidents, in collaboration with R&D teams and customers. It is an ideal opportunity to strengthen your technical skills, gain autonomy, and contribute actively to the continuous improvement of support!

What you will do

• Perform terminal loading (software, packages, keys, configurations).
• Diagnose hardware and software technical incidents reported by customers or integrators.
• Collaborate with local and central R&D teams during advanced investigations.
• Comply with the SLAs defined with customers.
• Participate in technical support meetings with customers.
• Occasionally carry out on‑site interventions.
• Contribute to pre‑sales and post‑sales support for simple technical needs.
• Manage your schedule and prioritize requests.
• Prepare and execute remote equipment updates.
• Document actions performed and enrich the internal/external knowledge base.

What you bring

• A diploma equivalent to Bac+2 or Bac+3 in IT or electronics.
• 2 to 5 years of experience in technical support or in a payment/monetics environment.
• Fluent French and English sufficient for simple conversations and reading technical documents.
• Good knowledge of Android environments.
• Familiarity with ticketing tools.
• Strong ability to analyze technical needs and estimate workload.
• Ability to solve problems in a structured manner and drive them to resolution.
• Strong interpersonal skills and clear communication.
• Curiosity and a strong interest in technology.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
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