Business Continuity Manager

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Job Summary

The Business Continuity Manager is responsible for developing, implementing, and maintaining the business continuity plans and disaster recovery plans. This role ensures that critical business functions can continue during and after disruptions, safeguarding the company’s operations, reputation, and financial stability..

The Business Continuity Manager will work closely with various departments to identify potential risks, develop mitigation strategies, and coordinate response efforts.

Key Responsibilities

Definition

• Work with department heads, stakeholders, vendors or customers when needed to define critical business processes according to geographies, time of year, and business priorities.
• Develop and maintain comprehensive business continuity plans to ensure that critical business operations can continue in the event of a crisis.
• Define specific system requirements to develop functions and safeguards to anticipate resilience of services to support the business continuity plans. 

Preparation 

• On the basis of the company risk assessment identify and in collaboration with all functions develop and implement mitigation strategies and contingency processes.
• Coordinate  regular testing and drills of business continuity and disaster recovery plans in cooperation with relevant stakeholders as customers, vendors, Supply chain activities, IT, Security, products, HR, Finance, Insurance and operational business activities.
• Design training and awareness programs for employees on business continuity and emergency response procedures in collaboration with the security awareness organisation. .
• Ensure compliance with relevant regulations and standards, such as ISO 22301.
• Maintain a repository, documentation and records of all business continuity activities.
• Ensure communication materials with customer and accurate and up-to-date.
• Manage budget related to this activity

Execution 

• Act as the primary point of contact during a disruption, coordinating response efforts and communication to help actioning the business continuity plan.
• Help establish and manage business continuity teams to respond during a major business disruption.
• Assist business function to resume normal operations once crisis is closed. 
• Continuously review and improve business continuity plans based on lessons learned and best practices.
• Keep abreast of business changes and developments in business continuity standards, regulations

Skills

• Bachelor’s degree in Business Administration, Risk Management, Information Technology, or a related field.
• 5+ years of experience in business continuity, disaster recovery, risk management, or a related discipline.
• Strong knowledge of business continuity standards and frameworks (e.g., ISO 22301, NFPA 1600, DRII/BCI practices).
• Experience conducting BIAs, risk assessments, and crisis management activities.
• Excellent project management, communication, and interpersonal skills.
• Ability to influence and collaborate with cross-functional teams globally.
• Certification in Business Continuity (e.g., CBCP, MBCP, ISO 22301 Lead Implementer) is a plus.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it's like working inside Ingenico, follow us on LinkedIn