Head of external Communication & media

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

The Role

As Global Head of PR, Media, and Corporate Communications, you will lead the strategy and execution of Ingenico’s external communications—covering public relations, media outreach, and corporate messaging beyond direct commercial activities. This includes executive visibility, corporate reputation, brand positioning, ESG, and innovation narratives. You’ll work cross-functionally with key teams including the Growth Marketing team’s Message House, the Innovation Lab, and the Head of Security to ensure consistent messaging, strategic alignment, and robust crisis response. All communications will reflect a unified voice and reinforce Ingenico’s positioning of “Moving Commerce Forward” and its values of trust, innovation, and sustainability. This is a strategic, high-impact role with global visibility and direct influence on the company’s brand and reputation.

• Develop and lead global PR, media, and corporate communications strategies aligned with Ingenico’s brand positioning, values, and business priorities.
• Ensure consistency of messaging across all external communications in close collaboration with the Growth Marketing team’s Message House and the Innovation Lab.
• Act as the central coordination point for regional PR/media teams, aligning global narratives across EMEA, NAR, SAR, and APAC.
• Drive corporate storytelling around key topics including innovation, trust, sustainability, thought leadership, ESG, and public affairs.
• Act as strategic counsel to leadership on media engagement, corporate visibility, and reputation risk management.
• Manage media relations and agency partnerships across markets, with a particular focus on French and European media due to HQ location.
• Oversee crisis communications, including preparation, messaging, and response execution, in close collaboration with the Head of Security, who leads the company’s overall crisis management process.
• Track media sentiment, report on PR effectiveness, and continuously optimize messaging based on insights.
• Manage the global PR agency budget, ensuring value and consistency across regional markets.
• Support cross-channel alignment between earned, owned, and shared communications for brand coherence.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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