IT Manager - Salesforce Development & Operations

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Scope

As IT Manager, you lead the Salesforce development and operational management, ensuring the platform’s robustness, scalability, and alignment with business objectives. You interact closely with Sales, Operations, Marketing and Customer services to provide Ingenico Experience from prospects to customers (including field services and support). It involves overseeing the Salesforce environment, managing offshore supplier relationships, and driving continuous improvement in system performance and functionality.

Main responsibilities

As a project Manager, you are accountable for technical activities (design, developments/configuration, tests) and deployment (including user support) of the application in the best quality/cost/deadline effective way meaning :

• Understanding the business processes to be implemented and gather the requirements
• Leading Salesforce development teams to deliver high-quality solutions that meet business requirements,
• Driving the adoption of best practices in development, testing, and release management
• Establishing and maintaining strong relationships with offshore suppliers (Human resources outsourcers), ensuring timely delivery and adherence to quality standards
• Ensuring compliance with data security and privacy regulations

As an application Manager, you make sure application and improvement are continuously aligned with business and consistent with the operating modes coordinating all contributors linked to the IT operation, meaning :

• Monitoring system performance, identifying areas for improvement, and implement strategies to enhance user experience and system efficiency
• Collaborating with cross-functional teams to integrate Salesforce with other enterprise systems

Profile

You have a bachelor’s degree in computer science, Information Technology, or related field and at least 10 years of proven experience in managing complex Salesforce environments.

Important skills :

• Close familiarity with Agile methodologies, Scrum framework and DevOps practices (ci/cd), with Git, Azure DevOps.

• Strong leadership skills with experience managing offshore suppliers.
• Excellent communication and collaboration abilities.
• Autonomous and agile

Nice-to-have skills :

• Certifications in Salesforce development and administration
• Excellent knowledge of Sales Cloud, CPQ, Pardot, Case Management, Service Cloud, CTI with AWS Connect and Genesys

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it's like working inside Ingenico, follow us on LinkedIn