Internship - Client Support after sales

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

Scope of the internship

In this internship, you are contributing to the solution design and management of digital projects impacting different areas (Field Services, Logistics, Helpdesk Services, Service Management...) as well as the company's Customer Service Management (CSM) applications.

Main responsibilities

• Development of requirements and functional analysis identified needs.

• Evaluation of the viability and impacts of the proposed initiatives.

• Incident management of the CSM tool service

• Participation in the continuous improvement of the organization.

Profile 

You are looking a 6-month internship in the field of application management, demand management, or similar. You speak both French and English at a good level. 

Important skills : 

• Knowledge of task or project planning and management tools (JIRA, TRELLO, CONFLUENCE, DEVOPS, GITLAB, GITHUB...)

• Knowledge of architecture and integration of systems through API (SOAP and REST)

• Spreadsheets (Excel) and office tools in general (Word, PowerPoint, etc.).

• Valuable knowledge of BI and/or SAP tools, and project management.

• Dynamism, a high level of autonomy, planning, organization, initiative and proactivity will be required.

• The candidate will demonstrate great interpersonal skills, a good level of dialogue, with a clear customer centric mindset.

• Communicative person, with the ability to fully understand needs and requirements of different nature and origin and follow up with our customers.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.To learn more about what it's like working inside Ingenico, follow us on LinkedIn